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May 12th, 2015 01:00
InsightIQ showing --1B in reports, cannot load FileSystemReporting data, can this be repaired?
Hi there,
Hope someone can advise me. I jumped to our insightiq appliance (v3.0.1.0001) to run a report the other day and noticed the page was unavailble so went to the appliance screen via VM Console and it erroring so I reset the appliance. After a reboot I could access the appliance via the web page as I should but now when I go to FileSystem reporting and slelect the cluster, report type and then finally "select a report" there are days to chose from but they all ay --1B at the end of them and seem empty (have attached a pic). Have I corrupted the data the insight appliance holds by resetting it? What would be the next stage for me to get this working again? I would like to upgrade to the newer appliance if what I need to do inorder to fix this is too drastic. However I would like to still have access to the historical data.
My Isilon cluster is running 7.1.1.2 + patch-140284.
Many thanks
Jon.
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crklosterman
450 Posts
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May 12th, 2015 07:00
Jon,
I would certainly suggest you open an SR (Service Request) on support.emc.com on InsightIQ. Keep in mind that the performance data is stored within the InsightIQ instance, the Filesystem Analytics data is actually stored on the cluster itself at /ifs/.ifsvar/modules/fsa . There must be an NFS export at that location to the InsightIQ box for it to be able to gather the data it needs.
Chris Klosterman, ICSP, ICIE, CCNA, VCP
Email: chris.klosterman@emc.com
Senior Solution Architect
Offer and Enablement Team
EMC²| Isilon Storage Division
Anonymous User
170 Posts
1
May 12th, 2015 07:00
There are 2 things to consider. The first is to check to see whether the files are correctly created on the cluster. As Chris said, sign on to the cluster using the CLI and check the size of the files. If they're correct, then the problem is InsightIQ. If they're not, then the problem is in OneFS and the FSAnalyze job. The job is obviously running since you're getting the dates of the files but I'm going to guess that it's not running to completion.
If you're unable to log a service call, post the output of the following to this thread:
# grep FSAnalyze /var/log/messages | tail -n30