Long story short, my cat somehow got on my desk, and chewed the USB C cable coming off my Dell D6000 Dock. Now I know this is not under warranty, so I wanted to find a way to replace this cable. Opening the dock reveals a USB C port inside, I've tried several USB C cables I had, but none work. So I'm guessing that this cable is a bit different. I was wondering if it's possible to buy the cable, or if there is an alternative I can use.
Do you know the capabilities of the USB-C cables that you tested? There is significant variation there in terms of how much power they can carry, and whether they support USB 3.1 Gen 2 + DisplayPort, USB 3.1 Gen 1 + DisplayPort, or just USB 2.0. The D6000 only carries up to 60W of power, which is the baseline spec for USB-C cables, so you wouldn't need a cable that can carry up to 100W. In terms of USB 3.0 and DisplayPort, it uses both of those, so you obviously couldn't use a USB-C cable that only carried USB 2.0 and power. I can't remember offhand whether the D6000 takes advantage of USB 3.1 Gen 2, though the documentation on support.dell.com should reveal that. If it doesn't, then any USB-C cable that supports USB 3.1 Gen 1 will also carry DisplayPort, in which case that should work, although I haven't tested the D6000 with an aftermarket cable. If the D6000 uses 3.1 Gen 2, then you'd need a USB-C cable that can handle that. I wrote a long post here about the various types of USB-C and Thunderbolt 3 cables here if you're curious.
Have you called Dell parts yet? They should be able to supply the correct cable. However, FYI I do not believe the replacement cable is cat proof....:Wink:
Dell Spare Parts at 800-357-3355..have your service tag when/if you call.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
did you end up getting this resovled in the end? If so, can you let me know how? I'm in a similar situation (cant blame the cat for the damage unfortunately :)
Dissapointing. I have been trying to get someone in Dell support to help with replacing my damaged D6000 cable for over three weeks now and they keep telling me I have to buy another brand-new dock as they dont support servicing on docks. The docks are $349 in Australia, and I have had the dock 3 months, so I'm super angry.
Anyone considering buying this dock, I would say "do you feel lucky" because if you accidently damage the cable, you will have to buy another brand-new dock. Seems crazy?!
GOT A SOLUTION!!!!! I'm doing this now and will reply back with results, but looks promising.
I opened up my D6000 dock by peeling off the rubber pad on bottom, unscrewing 4 phillips screws, and gently prying apart the top/bottom of dock.
Guess what, the thunderbolt 3 cable is nothing special, just a 24pin cable with a 90 degree male connector on dock side and a straight male connector on the PC side.
I'm purchasing a straight male/male thunderbolt 3 cable with an adapter I found on ebay. The seller says it's good for video/power/data. I found an article from people putting this adapter on their thunderbolt 3 cables for convenience, and pass through is good. I got mine for around $5 plus the cost of the male/male cable, should be close to $10 total.
I let you all know how it goes.. BTW this cable has to be available out there someplace, Dell is sourcing them someplace, just can't find any on ebay and I looked.
1. I got the new cable in there, had to open up a hole directly above the female USB-C Thunderbolt connector and go straight out of the top of the dock. I taped it up around to secure and taped up the old hole.
2. Bad news, the dock was dead. It did power up but I could not get it to connect. I'm sure the dock died due to a short or something when the original cable bent/broke.
Dell, is there a solution to this yet? I just bought my D6000 through a 3rd party, and then my kids accidentally broken the usb-c connector of the cable. Is there anyway we can order a replacement cable from somewhere and do the repair ourselves?
My cat must be related to yours. He has now chewed 2 of that same cable from the docking station! I’m looking for a less expensive solution than buying another docking station.
I too am in the same predicament here. Has anybody found a replacement USB-C cable that works properly here? I have tried three separate cables at this point:
jphughan
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Posted January 7th, 2019 08:00
Do you know the capabilities of the USB-C cables that you tested? There is significant variation there in terms of how much power they can carry, and whether they support USB 3.1 Gen 2 + DisplayPort, USB 3.1 Gen 1 + DisplayPort, or just USB 2.0. The D6000 only carries up to 60W of power, which is the baseline spec for USB-C cables, so you wouldn't need a cable that can carry up to 100W. In terms of USB 3.0 and DisplayPort, it uses both of those, so you obviously couldn't use a USB-C cable that only carried USB 2.0 and power. I can't remember offhand whether the D6000 takes advantage of USB 3.1 Gen 2, though the documentation on support.dell.com should reveal that. If it doesn't, then any USB-C cable that supports USB 3.1 Gen 1 will also carry DisplayPort, in which case that should work, although I haven't tested the D6000 with an aftermarket cable. If the D6000 uses 3.1 Gen 2, then you'd need a USB-C cable that can handle that. I wrote a long post here about the various types of USB-C and Thunderbolt 3 cables here if you're curious.