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jeanrenard
5 Posts
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14255
June 19th, 2012 22:00
Alienware Aurora Problem
Hello, I have an Alienware Aurora at home I have bougth 2 years ago. Since few days my computer crash and windows reboot randomly without reason. I have open the dmp files generated by windows with debug tools but no clearly process is detected as the origin of the crash. I have launch the pre-boot PSA+ but the program crash when it is the time of the MATS Memory tests. I have also try the Official Dell Diagnotics Tool I have setup on my USB key, but the software freeze while memory tests and after 6 hours I have always the same screen... So, I think I have a problem whith my memory, but I cannot identify efficently what memory card is down on my mother board... because Windows crashes are random. I have 3 card of 2gb memory and 3 card of 1gb, total 9 gb. Can you help me please ? Many thanks.
jeanrenard
5 Posts
848
0
Posted June 20th, 2012 05:00
Hello Tesla1856,
I have the first Aurora release.
The processor is the Intel i7-950.
What can I do ?
Many thanks.
jeanrenard
5 Posts
848
0
Posted June 20th, 2012 05:00
EDIT: Now my AlienWare Aurora don't want to start :'(
I have two additionnal "BIP BIP" sound on the start but I have no signal on my computer screen :S
I don't see the first screen with the Alien head, so no windows, no bios setup, no diagnostic boot is possible :(
Please Help.
EDIT2: After few minutes, my AlienWare can start normally. I have removed 4 memory card and the pre-boot test is now a success. I'm trying to add memory card one by one and waiting for crash.
jeanrenard
5 Posts
848
0
Posted June 20th, 2012 08:00
EDIT3: I have removed the bad memory card but my computer crash again :(
Do you think it is possible to have 2 memory card dead at the same time ?
May be it's not a memory problem. Do you think I must to call the AlienWare support ?
jeanrenard
5 Posts
848
0
Posted June 20th, 2012 11:00
Last Edit: I have found the problem, it is my second graphics card HD5870.
When I remove this device my Alienware perfectly works.
My Catalyst is up to date and my two card have always running good in the past...
The graphics card is very hot...
Have you an idea to solve this issue ?
You can test the cards, one at a time, in the main or top slot. If they work by themselves, they should work CFx together.
You can run a benchmark program like Unigine Heaven to stress or max-out card.
Depends on how hot. Programs like CPU-ID HW-Monitor will tell you how hot. Maybe just turn up fans (on case and on card itself).
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.This problem is likely a faulty POWER SUPPLY - Buy one used from a trusted reseller on eBay that guarantees the product for at least 30 days - The cost is around $60. Mine crashed/turned-off randomly all the time and would refuse to start until I let it get cool because the faulty power supply was impacting everything (mem...boot...graphics...), including the fan's peformance (same type of symptoms and they just kept getting worse till the computer was unusable), and I wasted so much time with diagnostics, etc. I finally replaced the power supply (SUPER easy to change) - Unscrew, Unplug, Slide Out and reverse process and you're done), and after the initial power up it's been working fine for over a year now!!! I hope this resolves your problem. Good luck!
Tesla1856
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18086 Posts
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848
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Posted June 19th, 2012 22:00
What "Release" Aurora ... or, what exact main processor model is installed?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.