UNSOLVED
Alienware AURORA reboots randomly, help!
Hello dudes!
I have got trouble with my Alienware Aurora, all start with BSODs(produced by the graphic card) and after calling the technical support they changed it. But then, the pc started to reboot randomly which happens currently.
The problem is that there is not a BSOD associated to this crash, neither a minidump file or in the LiveKernelReports folder. So this way I cannot explain the issue to technical support in an "technical way". This crash only appear in the windows event viewer being the following:
- Error">
-
< Provider Name=" Microsoft-Windows-Kernel-Power" Guid=" {331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
< EventID> 41
< Version> 2
< Level> 1
< Task> 63
< Opcode> 0
< Keywords> 0x8000000000000002
< TimeCreated SystemTime=" 2011-12-13T08:09:43.272010200Z" />
< EventRecordID> 8932
< Correlation />
< Execution ProcessID=" 4" ThreadID=" 8" />
< Channel> System
< Computer> Pilar-PC
< Security UserID=" S-1-5-18" />
< /System>
-
< Data Name=" BugcheckCode"> 0
< Data Name=" BugcheckParameter1"> 0x0
< Data Name=" BugcheckParameter2"> 0x0
< Data Name=" BugcheckParameter3"> 0x0
< Data Name=" BugcheckParameter4"> 0x0
< Data Name=" SleepInProgress"> false
< Data Name=" PowerButtonTimestamp"> 0
< /EventData>
< /Event>
I have restored windows 7 twice, the preinstalled partition that the computer brought from Dell the second time was last Wednesday(December 2011 7 th) ,updated the BIOS and the drivers but I cannot fix the problem. I have been reading about this same problem in this forum as well as others, but almost all the solutions given I have already tried without solving the issue( such as changing to high performance,reseating the RAM sticks,disabling AMD HDMI output...). I have read the MSDN for this topic ( Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: ), being useless in order to figure out what’s happening...
I have noticed also that when this error happens, in windows system propierties appears 3GB(1.99GB availaible) and using the resource monitor there is 1GB reserved for hardware.
Could anyone advise me?
Thanks in advance!!!
I attach my PC features using CPU-Z
1124
0
Posted December 14th, 2011 01:00
Yes, I started to notice the reboots due to the BSOD of graphic card, then it was replaces but the random reboots remained until now. That is the issue, the randoms reboots don't occur with a specific pattern, some days they can happen twice or it can spend an entire week without appearing. For instead, from the last wednesday when I restored Windows from manufacture the reboot hadn't appeared but yesterday morning it did, and currently I haven't installed almost anything on the computer, office, itunes,skype,IE9+windows live and all Windows updates, indeed yesterdeay I had installed nothing.
When this happens I didn't use to do any special,whether it just crash when the computer is recently started or it has jus started and I've opened IE9 then reboots ( it isn't the IE9 becuase sometimes the computers crash standing on windows desktop). The weird is that it usually crashes recently started(could be one or two times), after that the computer works perfectly, I mean, it doesn't reboot again.
Thank again,
1124
0
Posted December 14th, 2011 16:00
I have purchased my system 2 years ago, I have been following all the posts about this issue and my conclusion is this cannot be fixed....hopefully you will get some luck on your machine.
1124
0
Posted December 14th, 2011 17:00
I noticed you have your memory set to 1T. This could introduce a restart if the system is loaded, especially since you only have 3G of memory.
Try restoring BIOS to defaults or adjust the memory to the standard 2T.
1124
0
Posted December 14th, 2011 22:00
Does your computer restart when running the windows system assessment tool?
1124
0
Posted December 15th, 2011 01:00
I have entered the BIOS and gone to memory advance settings, but there the DRAM is configurated to "2T"
, so I cannot understand why the CPU-Z says "1T"...
1124
0
Posted December 15th, 2011 01:00
Thanks for replying!!
I noticed you have your memory set to 1T. This could introduce a restart if the system is loaded, especially since you only have 3G of memory.
Try restoring BIOS to defaults or adjust the memory to the standard 2T.
I haven't touched the BIOS only updated it, so I guess I should adjust the memory, may you tell me how I could do it?
Furthermore, may you explain me why the system could restart itself due to the fact of having 3GB?
Does your computer restart when running the windows system assessment tool?
No it doesn't, I have passed it with no problem. Windows only says that the weak points are the RAM memory and HD.
Thank again!
1124
0
Posted December 15th, 2011 05:00
When in BIOS select "load defaults Settings" and then see what happens from there.
1127
0
Posted December 15th, 2011 09:00
Thanks AAA737flyer!!
AAA737flyer, I have doe you told me, went to BIOS and set "load optimal settings", and when windows started it found and configurated a new device "realtek digital output"(I show you in the pic), but this device I haven't got before, should I disable it? I say it because I've read in others posts/forums that this device could be a a reason for this crash...
460
0
Posted December 15th, 2011 10:00
Ok, I won't
Thanks
yardivad
2 Posts
1124
0
Posted December 13th, 2011 20:00
So if I understand correctly, the BSOD's are fixed now, but it randomly reboots? How often and what are you doing when this happens. A little more detail would be helpful.