I recently decided to invest in a new top of the line laptop so naturally I went with and AlienWare.  I ordered a new M18x on 7-10-11 and paid for overnight delivery.  Estimated date of delivery was 7-21-11.  I received the AlienWare TactX Headset a few days later and had no charges from my computer purchase so I contacted Dell.  They said the initial $4k payment was declined by bank because it was an unordinary purchase for my account.  The technical support rep "Freddy" said he would be glad to make it 3 payments for me and put me on hold.  I was then transferred to another rep who said my order was cancelled at my request.  Then he transferred me to the order department where I had to reorder the laptop and was sent a confirmation that included another headset at $65 and a new delivery date of 8-10-11.  If I had ordered a new system from the website it would be delivered by the end of July.  3 hours and 2 representatives later I was told that the extra 11 (July 29-August 10) was because of a 2 day debit card withdrawal.  I was told that there was nothing that could be done about any issue except canceling the additional headset and that I would just have to wait till August 10th even with the extra $50 for overnight shipping.  Where is the customer service? No one offers laptops like AlienWare so I have no choice but to sit and accept what they are telling me?