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ruthie88

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13 years ago

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ruthie88

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December 18th, 2013 16:00

Dell Alienware help

Would appreciate any help and/or advise! After being away from the computer I have come back and found this error msg a few times now. I have no idea what has caused this or what to do... I'm not real savy when it comes to problems. I have run the diagnostic test and all tests show pass and I am at a loss for what to do. I do have to force shutdown when this happens and I'm afraid of what may be happening to my computer. Any help would be GREATLY appreciated!! Here is the msg:

Intel UNDI, PXE-2.0 (build 083)

copyright (C) 1997-2000 Intel Corp

For Atheros PCIE Ethernet Controller v2.0.2.6 (09/28/10)

Check cable connection!

PXE-MOF: Exiting Intel PXE ROM

No bootable device -- insert boot disk and press any key

 

  • dcgtls

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    Posted December 18th, 2013 17:00

    Please provide the following information so that we can help you. What model Alienware? What specs? Memory, CPU, Video and other items installed What version of Windows do you have?
  • Tesla1856

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    Posted December 18th, 2013 18:00

     found this error msg a few times now. 

     

    I have run the diagnostic test and all tests show pass and I am at a loss for what to do.

     

    I do have to force shutdown when this happens

     

    Intel UNDI, PXE-2.0 (build 083)

     

    copyright (C) 1997-2000 Intel Corp

     

    For Atheros PCIE Ethernet Controller v2.0.2.6 (09/28/10)

     

    Check cable connection!

     

    PXE-MOF: Exiting Intel PXE ROM

     

    No bootable device -- insert boot disk and press any key

    You make it sound like Windows loads sometimes and it works fine.

    Sounds like there is something wrong with the hard-drive. If it can't be found, the machine will try to boot from the network (this is by design).

    Have a qualified technician check the Hard-Drive and connections to it.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • morblore

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    Posted December 18th, 2013 19:00

     found this error msg a few times now. 

     

    I have run the diagnostic test and all tests show pass and I am at a loss for what to do.

     

    I do have to force shutdown when this happens

     

    Intel UNDI, PXE-2.0 (build 083)

     

    copyright (C) 1997-2000 Intel Corp

     

    For Atheros PCIE Ethernet Controller v2.0.2.6 (09/28/10)

     

    Check cable connection!

     

    PXE-MOF: Exiting Intel PXE ROM

     

    No bootable device -- insert boot disk and press any key

     

    You make it sound like Windows loads sometimes and it works fine.

     

    Sounds like there is something wrong with the hard-drive. If it can't be found, the machine will try to boot from the network (this is by design).

     

    Have a qualified technician check the Hard-Drive and connections to it.

     




    Check your coin battery too since you have been away.?? It could have failed and along with it lost the BIOS settings. Your raid cables can not change on their own but the bios settings can which can change the boot order. Check what Tesla said and if the system is a little old then change the motherboard cmos battery. It's good to change it out once a year anyway.

    Of course if the ethernet controller itself is bad there is really nothing you can do but replace the mobo. It is built into the board. 

  • irwlz

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    Posted December 18th, 2013 19:00

    Just so you know this happened to me and a dell tech came to my home and couldn't get my pc out of that same screen. The dell tech tried for 2 hrs then called the. Alienware team told me they would call in  up to 3 days.  I went to bed and tride this and was back in business. 

  • irwlz

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    Posted December 18th, 2013 19:00

    If your in a raid 0 array this is what I did to fix it I would open my case unplug all the sata from the mobo. The top slot for the sata cables are "1and 2". RAID 0 must be 1 and 2 then close your case and power on go into bios and make sure your boot drive is the hdds once windows boots you can shut it down and open pc back up and start connecting the sata back in the slots. Your pc will be back up and running gl if this has helped u 

    Btw my Pc is an aruora r4