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BEATWALLST

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14 years ago

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BEATWALLST

29 Posts

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2971

December 11th, 2012 18:00

Dell wireless Order issues!

 

 

Well let me start on 11/19 I ordered a base X51 system that was on special with 8 gig's of ram, I-3 , 640 itb hd. 1 week later my est ship date was moved back a week to 12/11. When I called customer service I was told that they had a part backordered and that the new 12/11 ship date would be a safe bet. 4 days later I'm told now to call because the ship date has now been moved to 12/18. I call again and am told it's the wireless card that's out of stock but be assured it will arrive by 12/18, we will overnight it free of charge. Today just by checking my order through on-line chat I'm told your order is being cancelled. They said your system has a wireless card on order we no longer use the 1502, we now use the DW1506 Wireless-N WLAN Half Mini-Card, which corrects the issues with this system ,You have to cancell and re submit your order, delivery date is now 1/3/2013. Why does dell treat customers like this. 6 weeks for a pc is crazy. But for all of you with wireless issues that's the new card they're using.

  • BEATWALLST

    29 Posts

    299

    0

    Posted December 11th, 2012 18:00

    DW1506 Wireless-N WLAN Half Mini-Card is the new card they are using. It's not just re routing the antenna, it's a whole new card.

  • DELL-Chris M

    Community Manager

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    56891 Posts

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    232143 Points

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    Posted December 12th, 2012 14:00

    BEATWALLST,

    Old =
    D006W DW1502 Wireless-N WLAN Half Mini-Card
    0X5MG Wireless Antenna

    New =
    MXX0D DW1506 Wireless-N WLAN Half Mini-Card
    VRHN0 Wireless Antenna (contains G18DN Main antenna and R4VJM Auxiliary antenna)


    DELL-Chris M (old account)

    #IWork4Dell