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BEATWALLST
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December 11th, 2012 18:00
Dell wireless Order issues!
Well let me start on 11/19 I ordered a base X51 system that was on special with 8 gig's of ram, I-3 , 640 itb hd. 1 week later my est ship date was moved back a week to 12/11. When I called customer service I was told that they had a part backordered and that the new 12/11 ship date would be a safe bet. 4 days later I'm told now to call because the ship date has now been moved to 12/18. I call again and am told it's the wireless card that's out of stock but be assured it will arrive by 12/18, we will overnight it free of charge. Today just by checking my order through on-line chat I'm told your order is being cancelled. They said your system has a wireless card on order we no longer use the 1502, we now use the DW1506 Wireless-N WLAN Half Mini-Card, which corrects the issues with this system ,You have to cancell and re submit your order, delivery date is now 1/3/2013. Why does dell treat customers like this. 6 weeks for a pc is crazy. But for all of you with wireless issues that's the new card they're using.
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DELL-Chris M
Community Manager
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Posted December 12th, 2012 14:00
BEATWALLST,
Old =
D006W DW1502 Wireless-N WLAN Half Mini-Card
0X5MG Wireless Antenna
New =
MXX0D DW1506 Wireless-N WLAN Half Mini-Card
VRHN0 Wireless Antenna (contains G18DN Main antenna and R4VJM Auxiliary antenna)
DELL-Chris M (old account)
#IWork4Dell

BEATWALLST
29 Posts
299
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Posted December 11th, 2012 18:00
DW1506 Wireless-N WLAN Half Mini-Card is the new card they are using. It's not just re routing the antenna, it's a whole new card.