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Halbrium

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Halbrium

32 Posts

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42573

October 13th, 2010 23:00

Many problems and questionable support

After dealing with alienware tech support about the same issues for the 4th time about the same issues... I am starting to get discouraged.  After having my motherboard replaced and my GPU replaced twice I still have the following problems -

 1. Sound Corruption at startup or when recovering from sleep. Issue is on multiple speakers sets, and sounds like it is damaging speakers. Very loud distorted noise. Wakes up entire house when computer turns on at night for updates/virus scans/defragmenting etc. They are supposedly sending a guy out to give me a new sound card.

2. Green lines appearing on monitor. Sometimes (especially when an image changes quickly) I will get green lines. It could be the monitor which I bought from dell as well 3007WFPHC less than 6 months ago. They are sending me a new monitor cable. Hope that works.

3. The worst/scariest problem - Overclocking constantly fails - Tech says call back if it keeps happening. They say this every time. It keeps happening. I asked him whats gonna happen when the cpu fails when my warrarnty is up in feb...he said...I kid you not..."Just extend your warranty two years" Wow. Please Chris...Tell me what should I do about this.

 All these issues have been occuring since I bought this system. This is taking way too long to get resolved. I appreciate your help.

  • Halbrium

    32 Posts

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    Posted October 13th, 2010 23:00

    BTW...sending me the new cable was my idea. The tech's idea was to disable catalyst AI, thus negating that extra gpu I paid for on my 5970. =(

  • flotown

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    Posted October 14th, 2010 01:00

    Never post your service tag except in a private message to one of the dell folks. You might want to list your specs / bios/ drivers ect so some one on the board can help. You list an overclock - what  processor are you using ?

  • DELL-Chris M

    Community Manager

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    Posted October 14th, 2010 07:00

    Halbrium,

    Try the AMD HD5970 in the other PCIe x16 slot. The Intel i7-920 should not be overclocked beyond 3.20GHz.


    DELL-Chris M (old account)

    #IWork4Dell

  • Halbrium

    32 Posts

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    Posted October 14th, 2010 08:00

    Specs are

    Aurora Reg

    i7-920 lvl 1 OC 3.2

    5970

    SB XFI

    Dell 3007WFPHC

     

    I have never done anything to it beyond level one (factory) overclocking. That is when I get the failure (It will run for a while, however every once in a while, at least 10 times since I have owned it, it has failed. Does not seem like a very good sign)

    What should I do about this?

     

    As far as the 5970, I will try moving it if the new cable does not work. However since this is my second board, I am skeptical, it is a bad pci slot.

     

    Thanks for your assistance.

  • Halbrium

    32 Posts

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    Posted October 14th, 2010 08:00

    btw a09 bios and 10.9 ATI Drivers.

  • Halbrium

    32 Posts

    841

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    Posted October 14th, 2010 16:00

    Any suggestions?

  • Tesla1856

    10 Wizard

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    18077 Posts

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    Posted October 14th, 2010 18:00

    ATI 5970:

    Uninstall old, DriverSweep, and then install new ATI Beta Drivers from support.dell.com (same as CCC 10.7). Install 5970 VideoBIOS firmware update.

    OverClocking:

    Sounds like you might have to choose between stability or a little more performance. I personally don't think a little extra speed is worth it if the PC isn't stable. Plus, the i7 will TurboMode itself anyway when more speed is needed.

    Sound Card:

    To help narrow down the problem, you might want to try removing the card and drivers. Use internal SC and see how it goes. Even if using internal sound instead, you won't be giving up much. If you must use the XFi, try clean installing either the Dell drivers, the Creative drivers, or the Windows drivers (starting over and clean installing each set).

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Halbrium

    32 Posts

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    Posted October 14th, 2010 20:00

     

    ATI 5970:

    Uninstall old, DriverSweep, and then install new ATI Beta Drivers from support.dell.com (same as CCC 10.7). Install 5970 VideoBIOS firmware update.

    Thanks for the suggestions. Dell has replaced the GPU twice. I have installed 5 differnt drivers, including ccc 10.7, problem seems to persist.

    OverClocking:

    Sounds like you might have to choose between stability or a little more performance. I personally don't think a little extra speed is worth it if the PC isn't stable. Plus, the i7 will TurboMode itself anyway when more speed is needed.

    I feel like if you buy something "factory overclocked" it should at least maintain that speed during the warrarnty period.

    Sound Card:

    To help narrow down the problem, you might want to try removing the card and drivers. Use internal SC and see how it goes. Even if using internal sound instead, you won't be giving up much. If you must use the XFi, try clean installing either the Dell drivers, the Creative drivers, or the Windows drivers (starting over and clean installing each set).

    Internal SC works fine, however being that I paid for it, it should work, and dell should make this right. The card has been moved twice (once during a Mobo swap) I have tried a variety of drivers to no avail.

     

     

    Again, I really appreciate these thoughts.

  • Tesla1856

    10 Wizard

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    18077 Posts

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    Posted October 14th, 2010 21:00

    ATI 5970:

     

    Uninstall old, DriverSweep, and then install new ATI Beta Drivers from support.dell.com (same as CCC 10.7). Install 5970 VideoBIOS firmware update.

     

    Thanks for the suggestions. Dell has replaced the GPU twice. I have installed 5 differnt drivers, including ccc 10.7, problem seems to persist.

     

    Many here have said:

     

    1. CCC 10.7 is the best driver for 5970
    2. The posted VideoBios update corrects many problems (including artifacting)

     

    OverClocking:

     

    Sounds like you might have to choose between stability or a little more performance. I personally don't think a little extra speed is worth it if the PC isn't stable. Plus, the i7 will TurboMode itself anyway when more speed is needed.

     

    I feel like if you buy something "factory overclocked" it should at least maintain that speed during the warrarnty period.

     

    Maybe the tech didn't get the cooler on there properly last time, or didn't use the right thermal paste. How are your temps?

     

    Sound Card:

     

    To help narrow down the problem, you might want to try removing the card and drivers. Use internal SC and see how it goes. Even if using internal sound instead, you won't be giving up much. If you must use the XFi, try clean installing either the Dell drivers, the Creative drivers, or the Windows drivers (starting over and clean installing each set).

     

    Internal SC works fine, however being that I paid for it, it should work, and dell should make this right. The card has been moved twice (once during a Mobo swap) I have tried a variety of drivers to no avail.

    Sounds like a bad a card, improper drivers, or improperly installed drivers. I'm sure they will figure it out eventually ... good luck.

     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Halbrium

    32 Posts

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    Posted October 15th, 2010 11:00

    GPU: I will install the new bios. I installed it on my last gpu and it didnt fix the issue. Hope it helps this time!

    CPU: Temps seem ok. The OC was failing before the mobo swap

    SC: Yea I have played around a ton with it. I really think its a bad card.

     

    Thanks again. I wish I could figure out this cpu issue. It sounds like a bad cpu to me. Infact I don't understand why they replaced the mobo, when the oc was failing.