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Magellan11

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25 years ago

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17728

May 22nd, 2001 22:00

Digital Camera Incompatibility

I just returned a Hewlett-Packard 618 digital still camera because I could not get to download images to my Dell Dimension 8100 1.3 Gig computer. The HP folks said there was an issue with "low voltage" with the Intel 82801 BA/BAM USB Universal Host Controller in my computer and strongly recommedned I get a self-powered USB hub. I did, and even got a CompactFlash card reader and neither fixed the problem. When I would try to download images from my camera, I would get a number of error messages including,"You have unplugged of ejected a device without stopping it...", or "The Wizard can't continue because the camera has been disconnected..." or the computer would crash!.

I worked with the Dell Resolution Assistance folks and they could not resolve the problem and denied there was any issue with the Intel USB hubs. H-P said the HP-618 camera was not the only camera on the market that was having problems with the Dell 8100 computer.

Botom line, make sure the digital camera you buy is compatible with your computer!

I returned the H-P camera to Circuit City.

BTW, the H-P folks do NOT have a toll free number to address camera problems, they do have an e-mail assistance but told me to telephone them so they could better run tests with my camera, "On MY nickel!"

  • Ginny

    259 Posts

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    Posted May 23rd, 2001 02:00

    I don't have a 8100, I have a 4100. I have a Compact Flash Reader, a Belkin USB hub, and a Nikon 800. They all work wonderfully together, and I am glad. Not knowing alot about hubs, cameras, etc., I guess I was just plain lucky. To bad it doesn't cover me in the casinos!



    My webpage!

    Dimension 4100 BJ4N701
    Inspiron 5000e-9K0K401
    Inspiron 8000-5DKSK01

  • Ginny

    259 Posts

    283

    0

    Posted May 23rd, 2001 02:00

    I don't have a 8100, I have a 4100. I have a Compact Flash Reader, a Belkin USB hub, and a Nikon 800. They all work wonderfully together, and I am glad. Not knowing alot about hubs, cameras, etc., I guess I was just plain lucky. To bad it doesn't cover me in the casinos!

  • gargoyle13

    165 Posts

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    Posted May 23rd, 2001 08:00

    I use a Kodak DC-4800 on my Dimension 8100 with no problems whatsoever. I plug it straight into one of the USB ports in the back of the box and away I go. I did eventually get a USB hub, but ONLY for convenience.


    Sounds to me like HP is trying to pass the buck there and shirk some responsibility for an obvious bug or defect in either the camera or it's software.


    Sorry not to be of any further help. Good luck.

    D.M.
    Dell Dimension 8100 Series
    Pentium 4 Proc @ 1.4Ghz
    512MB PC-800 RDRAM
    40GB Ultra ATA-100 WD HD (7200RPM)
    64MB DDR Nvidea Geforce2 Ultra
    Turtle Beach Santa Cruz
    NEC DV-5700A 12X DVD-ROM
    Sony CRX-160E 12X8X32X CD-RW
    250MB Iomega internal Zip drive
    IEEE 1394 card
    3Com 10MB PCI NIC
    Klipsch Promedia v.2-400
    Dell P991 FD 19 inch Trinitron
    HP Scanjet 4300 Cse
    Epson Stylus color 740
    APC Back-UPS Office 500
    Canon ZR25MC Digital Video Camcorder
    Kodak DC-4800 Digital Camera 3.1MP (2)
    Windows Millennium
    Adobe Photoshop 6.0



  • Ron B

    639 Posts

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    Posted May 24th, 2001 02:00

    If you are using a USB card reader, with or without a hub, the type of camera has nothing to do with your problem. Make sure your USB ports are enabled, try uninstalling and reinstalling the card reader software.

    DimensionXPS R400>PIII850
    384MB RAM
    45G 7200RPM ATA100 Maxtor DiamondMax Plus
    13.5G 7200RPM ATA66 IBM Deskstar
    Maxtor ATA100 PCI Controller Card
    8.4G 5400RPM ATA33 Maxtor DiamondMax
    Plextor 12/10/32A CDRW
    Buslink 52X CD ROM
    ATI All-In-Wonder 128 16MB
    Turtle Beach Montego A3D 64
    Umax Astra 2200 Scanner - HP Deskjet 712c
    Kingston EtheRx 10/100 Adapter-Alcatel SpeedTouch DSL Modem
    Windows98
    Platinum Visa Card
    Work - Play


  • gargoyle13

    165 Posts

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    Posted May 26th, 2001 22:00

    You're right Ron......IF he is using a card reader. If so I stand corrected and thankyou. But, should not the camera simply work with the box plugged directly into the USB ports if the software is workable and compatible with the particular OS running? I don't use a card reader, I just plug one end of the USB cable into a port and leave it be until I want to transfer some pics or edit, at which time I simply plug the other end into the cam, which in turn auto-starts the software and away I go.

    Is this not true for all systems if all is well?

    Thx,
    D.M.
    Dell Dimension 8100 Series
    Pentium 4 Proc @ 1.4Ghz
    512MB PC-800 RDRAM
    40GB Ultra ATA-100 WD HD (7200RPM)
    64MB DDR Geforce2 Ultra
    Turtle Beach Santa Cruz
    NEC DV-5700A 12X DVD-ROM
    Sony CRX-160E 12X8X32X CD-RW
    250MB Iomega internal Zip drive
    IEEE 1394 card
    3Com 10MB PCI NIC
    Klipsch Promedia v.2-400
    Dell P991 FD 19 inch Trinitron
    HP Scanjet 4300 Cse
    Epson Stylus color 740
    APC Back-UPS Office 500
    Canon ZR25MC Digital Video Camcorder
    Kodak DC-4800 Digital Camera 3.1MP (2)
    Windows Millennium
    Adobe Photoshop 6.0