Give Tech Support every opportunity to fix it, but keep in mind your 30 days. If still within that and you are not satisfied, request an exchange or return. Keep in mind also a recent Windows update last week or so which is reported causing issues with programs opening. MS is investigating, I will try to locate the article and edit this. 

cm0420,
Have you checked Add/Remove Programs to see if you have the Q811493 hotfix installed? It's known to cause the kind of slow performance issue you describe.

I have removed that patch and all my programs run perfectly.

I would not worry to much about that message.  The performance delay is too much to keep that patch installed.

 

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@The_Namek wrote:
cm0420,
Have you checked Add/Remove Programs to see if you have the Q811493 hotfix installed? It's known to cause the kind of slow performance issue you describe.

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Thanks Namek, that's the one I was referring to, but couldn't remember it's number.  Although one newsgroup said you could remove it, on attempting to do so a warning came up stating that removing this could result in Outlook, and several Office programs not functioning or working correctly. So I left it, and guess we will just have to wait for MS to reply with a fix or patch. I am seeing a delay in certain programs responding slowly (about 10 secs.) on opening, but not always.

Thanks so much to all who helped!  I removed the file, and now everything runs perfectly.  Can someone give  me an explanation of what that 'hotfix' was?

 

THANKS AGAIN!

Christian

YIKES!!!  It shows a list of almost ALL (not just office) my progs when I hit uninstall and says they all might not work.  Is this true?

Message Edited by Zachman123 on 05-05-2003 06:34 AM

Zachman123,
For some reason many Microsoft UninstallShield APIs are written with this type of warning. In my experience they tend to be more scare tactic than substance, although there are times when such warnings fulfill themselves. Judging from the number of people who have uninstalled Q811493 without suffering any ill effects I'm confident you have nothing to worry about.

Awesome!!!  I didn't know my computer was this fast!!!

thanx