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firstdue398

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firstdue398

14 Posts

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57064

February 28th, 2007 10:00

New Dimension E521 hangs on startup

I've just received my new E521 and from time to time on startup it hangs. I get the typical startup screen but the white bar sticks at halfway.
 
Any suggestions?
  • Majestic

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    Posted February 28th, 2007 10:00

    Click here for another forum discussion on similar problems with that model. Follow the suggestions offered by Dell - Chris M. in regards to plugging all USB devices into the rear of the tower and to make sure all BIOS ports are enabled in the BIOS Setup.
  • Flytyer06076

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    Posted February 28th, 2007 18:00

    M, I see nothing there that will help. USB is not the problem. For me it is kind of hard to plug everything into the back of the computer. I have 7 items that are USB. I plugged my Monitor into a Belkin Powered Hub. It and it still does it periodically. It did so with the monitor plugged into the back of the computer. The real problem is for somebody that cares, to look at the BIOS and fix it. But that is too much to ask. In a few weeks the E520/521 will be to old to bother with BIOS updates.
  • TaylorD

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    Posted February 28th, 2007 19:00

    I have the same problem.  It only boots beyond that once every two or three times. 
     
    Do you also get a clicking noise at startup occassionally?  (Its mechanical sounding, I hope the fan and not the processor)
     
    I am dreading the six hour call it will require to return this hunk of junk.  I refuse to pay a restocking fee.
  • Flytyer06076

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    Posted February 28th, 2007 23:00

    I have found that if you get a clicking noise it is coming from the HD. I believe bad sectors will cause this. I have done a low level format to get rid of the bad sectors and soon they come back. Once a HD starts to go bad there is not much you can do except replace it. Now when it happens I try to get it to boot up and transfer everything to another HD except the operating system and then replace the HD. Over the years I have had the Fatal clicking about 6 times. Don't just take my word for it, have someone, even yourself check the HD out.
  • TaylorD

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    Posted March 1st, 2007 00:00

    I think I have isolated the clicking noise to the DVDRW drive. (when I hear it, I open and close the drive - clicking noise again, each time it closes)
     
    either way this thing is going back.
  • firstdue398

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    Posted March 1st, 2007 01:00

    I've removed the external hard drives...and its booted flawlessly about 2 dozen times since.  All the USB controls in the BIOS had been turned ON.
  • Flytyer06076

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    Posted March 1st, 2007 02:00

    Look at the HD light when you open the DVDRW. That is because your HD is being accessed. You will see it come on. I still think your problem is the HD. I would send it back too.
  • TaylorD

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    Posted March 1st, 2007 12:00

    even when the HD light is contstantly active, the noise is only made when the DVDRW drive closes (or the computer starts up)  in either case the activity is in the DVDRW
     
    either way the point is irrelevant.  Hope dell makes it relatively painless to return this.  I don't really care to spend tim on the phone problem solving - I bought a computer, I did not sign up to repair it out of the box.  It should work on arrival, when I haven't made a single change.
  • ronshep

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    Posted March 1st, 2007 13:00

    I also had the same problem on re-booting after installing software. Once all my software and antivirus was installed, I then proceeded to install all windows updates. That seemed to fix things as I have had no more problems. I must say the computer is now working fine.
  • Flytyer06076

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    Posted March 1st, 2007 19:00

    TD, Let us know how you make out. I think you are doing the right thing. Good luck