Well as the title reads, Dell has given bad service. I am not here to bash or make Dell look bad but I am here to tell you about my expierence and why I would not choose Dell next time.

When I bought my first Dell laptop it was very exciting. It was working fine but around 2 months or so later it started having problems such as crashing, freezing, etc. I called Dell and asked them what the best choice was and they said to send them the laptop so they can change the hard drive (it was expierencing hard drive problems according to Dell service). I drove to my local fedex which is a 20-30min drive and I mailed the laptop to Dell. A week later, it was mailed back and it was working fine till again the hard drive crashed again. So I called Dell and wasted another day into solving this problem, took around 1-2hours which is alot of my time. They said to send the laptop back again so I went on my journey to mail my laptop back, and again a week later I recieved it back. For another month the laptop was working fine but again it crashed. This was getting very tidious about losing my data two times already with all my important files lost and my time. I called Dell and they said they will replace the hard drive again, this time I said no, i do not want it replaced. I was promised by one of their supervisers or someone of the higher position that if I experienced any more problems that I can get the laptop 100% replaced (he told me this when the laptop's hard drive crashed the second time). Anyways I said no to get it replaced and asked for a replacement because this was getting very grusome and tidious. They forwarded my call to the manager or someone and they talked to me and said all they can do is replace the hard drive, I said how many times will they replace the hard drive, i keep losing my data. After my waranty expires in about two months who is there to help me for free? I spent 600-700$ on this laptop and I already experienced problems with it in less than a year. I was very tired and angered by this. I was promised a full replacement and I did not recieve that either and nor  is this laptop going to stop having this hard drive problem (happened 3 times already). If anyone could tell me what to do next, I would heavily appreciate it.