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FJ1001

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12 years ago

F

FJ1001

2 Posts

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11957

June 11th, 2014 04:00

Memory failure

When I switched on my laptop it came up with an error that it could not detect the battery (it would not switch on without the power cable plugged in). I unplugged the cable and then plugged in again.

Now it come up with....

Memory address line failure at 3FACB8B4, read 5B535353 expecting 53535353. Toresolve try to reseat the memory. Decreasing available memory. The amount of system memory has changed. If you did not change hte memory...

Try to reseat . F1 to continue, F2 to setup utility F5 onbooard diognostics

 

Please help - I have not hcanged anything but not sure what to do as I do not want to lose all my work on m laptop by reseating?

  • DR

    DELL-Ravi Ch

    Moderator

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    7112 Posts

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    Posted June 11th, 2014 04:00

    Hi FJ1001,

    I’d suggest that you follow the steps mentioned below and check if the issue reoccurs.

    1. Switch off the computer.
    2. Disconnect the AC adapter from the system.
    3. Remove the battery from the computer.
    4. Press and hold down the power button for 15 seconds.
    5. Then connect back all the peripherals and check if the issue reoccurs.

    Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

    http://dell.to/164l6g4

    Please let me know the findings.

  • E

    ejn63

    11 Legend

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    87469 Posts

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    321256 Points

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    Posted June 11th, 2014 05:00

    Unplug the system, remove the battery, and remove and reinstall the memory modules.  If you need assistance, please post the system model information.

    You will not lose anything on the hard drive by doing this.

  • F

    FJ1001

    2 Posts

    211

    0

    Posted June 11th, 2014 05:00

    Hi - your steps 1-5 did not work so i tried to run the diagnostics but it came up with a blue screen saying no memory available :S

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