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Go to SolutionProblems with "U2412M driver?" forum thread
The above thread was moved from the U2412M monitor thread. In doing so the posts have been re-shffuled and now give the impression that all the issues raised have been addressed. This is not the case. The driver has been loaded (is shown in Device Manager) however the Dell Studio still will not show the native resolution of the monitor. I've checked and VGA (the only connector on the laptop that will work with the monitor) should be capable of supporting this resolution. Please confirm how this may be addressed.
...I am posting here as the other thread appear to be locked and I can not post on it....
Mark
DELL-Munawar P
748 Posts
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0
Posted October 8th, 2013 06:00
Hi MarkSid,
I’d be glad to assist you regarding the same, As you’ve connected the Dell 24 Monitor on the Dell Studio laptop computer please provide
us the System model name and also let us know the operating system used on the computer.
Reply us with your findings.DELL-Munawar P
748 Posts
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0
Posted October 9th, 2013 07:00
Hi MarkSid,
Thank you for the update, as your monitor can display the 1920 x 1080 resolution, please update the Video drivers on the Dell Studio computer.
Click on the link below to install and update the drivers.
http://dell.to/1dFtXxL
Let us know if this helps.Hi Munawar P,
I've installed the video drivers that were suggested after entering my Service Tag details. I then shut down and restarted the computer. No success. I'm not sure if it will help but the report below was able to be generated after the install.
Do you have any other tips?
Kind regards,Mark
Catalyst™ Install Manager
Installation Report
10/09/13 23:29:42Hardware information
Name
ATI Radeon Graphics Processor
Manufacturer
ATI Technologies Inc
Device ID
0x9553
Vendor ID
0x1002
Class Code
0x030000
Revision ID
0x00
Subsystem ID
0x02bd
Subsystem vendor ID
0x1028
Other hardware
Existing packages
Packages for install
Catalyst Control CenterFinal Status:
Success
Version of Item:
2010.0601.2152.37421
Size:
150 Mbytes
ATI Catalyst Install Manager
Final Status:
Success
Version of Item:
3.0.778.0
Size:
20 Mbytes
ATI Display Driver
Final Status:
Success
Version of Item:
8.742.0.0000
Size:
90 Mbytes
HDMI/DP Audio Driver
Final Status:
Success
Version of Item:
7.11.0.7706
Size:
1 Mbytes
AVIVO
Final Status:
Success
Version of Item:
11.6.0.50601
Size:
3 Mbytes
Microsoft Visual C++ 2008 SP1 Redistributable
Final Status:
Success
Version of Item:
9.0.30729.4148
Size:
7 Mbytes
Other detected devicesManufacturer
ATI Technologies Inc
Device ID
0xaa38
Vendor ID
0x1002
Class Code
0x040300
Revision ID
0x00
Subsystem ID
0x02bd
Subsystem vendor ID
0x1028
Error messagesDELL-Munawar P
748 Posts
918
0
Posted October 17th, 2013 09:00
Hi MarkSid,
Thank you for your response, we’re happy that the issue is fixed by re-installing the video drivers from the ATI’s website.
Please reply us know if you should have any issues in future and we’ll be glad to assist.
DELL-Munawar P
748 Posts
918
0
Posted October 14th, 2013 09:00
Hi MarkSid,
Thank you for your response, please try removing the driver again, under device manager highlight the ATI Radeon from display and uninstall the driver. Also uninstall the software from the Programs and Features from Control panel and restart the computer, Please click on the below link to install the driver from ATI Radeon’s website.
http://dell.to/16bs2cP
Please install the drivers and restart the computer and once completed under system properties and display please take a screen shot of the 2nd display for resolution.
Let us know if this helps.