As ejn said, a refund is not an option this long after the sale.

Aside from what ejn said, another option to try to escalate your issue is to use the Unresolved Issues link at the very bottom of this page.

You will not get a refund.  If the system has had more than a couple of repair attempts, call techincal support and ask to have the issue escalated to a replacement. 

Ejn63 and Hovra;

Thank you both for your suggestion.  Sadly, I did have this matter escalated, and all that happes is that I get an e-mail every day saying they will have a solution in a matter of days.  The problem is nobody at the company Dell hires to do their tech support is taking responsibility for seeing this problem is resolved.

I'm not interested in what Dell wants to do, at this point -- it has been 6 months.  I spent over $1500 on the machine, and $465 to send it to the service center for repairs.  And the computer still does not work worth a darn.  Dell has not complied with their side of the bargan with regard to the extra service contract I bought when I purchased the machine.  Dell has not come through as they promoised. 

Now I am only trying to get a phone number to somebody within the Dell Corporation who has athority to resolve this issue once and for all.  Does anyone have such a phone number?

BillBingham

Good question.  While I was waiting on hold with tech support, I overturned a glass of 7-UP onto the keyboard.  Since that was my fault and an off-warantee repair, it was my responsibility to pay the cost of those repairs.  However , the deal was Dell was supposed to repair the original problem along with the damage I did.  They did a great job taking care of the 7-Up damage (they were quick and helpful about all that).  However even though I'd taped a note outlining the other problems, nothing was done. 

Thanks for asking.

BillBingham

I am confused now. What was Dell's rationale for charging $465 to send it in for repairs if it was under warranty? Are they denying you are under warranty? Were the repairs not covered under warranty?

Judging by that cost, I am guessing they replaced the motherboard...

What are the other problems?

Good luck with this....

hello Bill my name is hunter. I dont know how much help i am going to be on the issue; however, my Aunt had the same problem with the same laptop. After weeks and weeks of dealing with tech support they told her it may be windows vista causing major problems. As we all know windows vista is not perfect. They had all the same problems as you except spilling 7-up on it :). However your best bet may be to install like windows xp or windows 7 this may or may not clear up the problems. With my aunts computer it somehow after weeks of tech support worked, and it hadnt even been repaired or worked on. Again it may be Vista but i will not garuntee it. 

hrova,

Good guess!  You're right.  Actually, a repair person replaced the motherboard about a month into this ordeal also; but it didn't improve any of the problems.  They are:

1.  The wireless component does not work consistantly.  I actually had my cable service upgraded this week and a fellow from the local computer store came over to install a new wireless router and configure the computer for it.  Still the computer looses the connection, or can't find it consistantly. 

2.  The fingerpad which controls the cursor is erratic.  After using the machine for about an hour -- in any application, the cursor becomes uncontrolable.  It jumps across the screen, highlights things randomly and won't un-highlight them, will not operate the scrolling slide at all.  I usually have to shut the machine down or leave it alone for awhile for it to calm down.

3.  The machine freezes.  Again, in any application, but frequently while loading internet pages.  Sometimes it is only for a few seconds, but I frequently have to shut the machine down using the power button.  Its behaved this way from the first day -- long before I loaded any software. 

Thanks for your interest.

BillBingham