This is my second laptop from Dell and in just one year, my motherboard died. Don't know what caused it? I have had other computers for much longer and this has never happened. In addition to trying to fix the issue Dell Technical Support was AWFUL! I could not undersand what I was being told, they lied to me many times o the phone, and appologized so many times I lost count. Customer Service with Dell is TERRIBLE. Would not buy another from them. They need to have a store where your computer can be brought to instead of doing everything over the phone!