I haven't bought anything from Dell since my Dimension 8200 and that was such a hassle I stayed away form them. History has shown I was not alone for all sorts of reasons...mostly customer service and support.

So I picked up on the buzz about Dell's new 2209WA . It is supposed to be quite the monitor. Having an old NEC FP950 I thought I would give Dell another try. I ordered my monitor online on 2/22/2009 and it was to arrive on 2/26/2009. It did arrive the day it was supposed to...around 5:00 pm. Took time off form work for nothing. I am not blaming Dell for that of course. Just the luck of the delivery draw.

You may be asking "What about the monitor"? "How do you like it"? Can't tell you. I opened the carton and followed the directions. Step one is to be sure you have all the parts you are supposed to have. Check...got them all. Second step is to take the monitor out of the box, remove the wrapping and lay it down on the wrapping face down. Check... did that. Next, you are supposed to attach the stand to the monitor. That's where I stopped. On the back of the monitor, just below where the VGA cord is attached there is a permanent smudge about 3" x 2" long and wide. Sort of like someone took an eraser to it and de-glossed the finish of the black pebble-like surface. I can't imagine this happening in assembly. It is more like it was rubbed several times intentionally.

So, you are wondering what the big deal is. From my perspective I have all sorts of questions that this brings up. I am uncomfortable keeping the unit. Now I have to call Dell and find out how to return it. If I opt for a replacement I don't know what I will get.

I am major disappointed. I never went past that point. Never took the covering of the screen, attached any of the cables, or had a chance to se if the monitor is as good as some folks are saying. I wish I cold give you a report about the monitor's operation but I cannot.

I don’t  know what the return and replacement procedures are but they are going to be more time spent unnecessarily with an unknown outcome.:emotion-6: