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zacktzuk

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zacktzuk

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April 1st, 2025 15:35

S2721DGF, random black screen

no matter what i plug in, PS5 or PC, i get black screens, random. it is quite a new screen and very frustrating, any solutions? 

(edited)

  • DELL-Chris M

    Community Manager

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    Posted April 1st, 2025 16:23

    Dell Support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private S2721DGF Service Tag with them.

    New purchased directly from Dell? What is the non-private 20 digit serial number on label?

    The S2721DGF has video in ports = HDMI 1/HDMI 2/DisplayPort
    The S2721DGF shipped with HDMI and DP cables

    * What PC model?
    * What PC video card?
    * List all of the PC video out ports
    * What operating system?


    * Turn the S2721DGF and PS5 off
    * From a different monitor connected to the PS5
    - Turn the PS5 on
    - Go to Settings --> Screen and Video
    - Change from Automatic to 1440p
    - Disconnect the other monitor from the PS5

    * PS5 HDMI out --> S2721DGF HDMI cable --> S2721DGF HDMI 1 in
    * Turn the S2721DGF on and enter the Menu--> Input Source
    * Check HDMI 1
    * Change Auto Select to Off
    * Exit the Menu

    (edited)


    DELL-Chris M (old account)

    #IWork4Dell