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Go to SolutionU2713H, turns black without a reason
Hi,
I have notice a strange thing with my new U2713H. Sometimes (like 3 times in a week) it has turned black without a reason. I use the computer and without a notice the U2713H goes black. Problems solves to turn off and On the screen (at least this time). First time it happend the screen locked up and I have to turn out the electricity Cable. Is this something that someone more notice? I have RevA03 manufactor 2012 November. Nvidia Graphic Card 680. Also settings buttomes becomes like a freezing state sometimes (is not a crucial thing but anyway something to notice). The Power lamp still lights so its like a freezing Idle/sleep mode. I also have the latest driver to the graphic card. 320.49 is the driver i use. I use the DP In Contact at monitor.
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Posted July 29th, 2013 15:00
Tommy74,
What operating system? Is that a PCIe x16 video card?
The computer DP (DisplayPort) controls the handshake. The monitor DP is passive. It sounds the operating system is allowing the Nvidia 680 to enter some sort of power save mode. You need to look into the operating system power options setup. If the Nvidia 680 is a PCIe X16,
* Open the Control Panel in the Start menu
* Open Power Options
* Select Change plan settings next to the power plan you want to set
* Select Change advanced power settings
* Select Change settings that are currently unavailable
* Open PCI Express
* Set Link State Power Management to Off
* Click Apply- OK
DELL-Chris M (old account)
#IWork4Dell
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Posted July 29th, 2013 17:00
Hi,
I have set my settings Before to higest prestanda and my setting where set to off.
This morning when i started the computer the monitor didnt start up. The lamp was on but nothing happend.
I turned monitor off and on and it started to work. And in this case i have hard to Think that its a Driver problem. I have not have this problem with my previous monitor a LG 27"
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Posted July 30th, 2013 05:00
List all the available ports on the Nvidia 680. Have you tested all of them on the monitor?
DELL-Chris M (old account)
#IWork4Dell 3371
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Posted July 30th, 2013 05:00
Here comes 2 Movies that shows what happens. I was using the computer when monitor Went blackin the screen but where still on.
This shows that you just can start it by press Off/on
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Posted August 4th, 2013 15:00
Hi,
I´ve got DP port x1
Ive got HDMi Port X1
And DVI port X2
I have tried to connect the monitor no my wifes computer with HDMI and same things happen (Black from time to time)
I tried to change Cable to Another DP port also tested HDMI Contact.
Today when i worked with the monitor it turned totaly White instead???!! Same solution Off/On and it start working.
I have no clue about this really strange thing i never seen on a monitor Before..
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Posted August 17th, 2013 14:00
Problem solved with the new monitor i got:)
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Posted August 18th, 2013 16:00
tommy74 your videos are the same symptoms is had, can i ask how you spoek to dell in order to get a new monitor not a refurbished one .. might help me when i call them...
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Posted August 18th, 2013 16:00
tommy74 this is good news for you.first person i can recall saying a replacement monitor has fixed these problems..!ill be contacting uk dell tomorrow and the problems worsen the more its used/swtiched on..no usb now sparklies alot more now ,blackouts randomly.etc
Slight issue being its my work machine for business , need it to work on?what happens now i cant just go out and find a 2.5k monitor ? do i get a temporary one from dell in the mean time while i wait for a new monitor?! probably not ....:(
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Posted August 18th, 2013 16:00
reason being the shop i bought it from has gone into administration...:(
DELL-Chris M
Community Manager
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56891 Posts
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Posted August 5th, 2013 08:00
Contact Dell Support for your country. Have them issue a monitor exchange. If the replacement monitor acts the same way, the culprit is not our monitors.
DELL-Chris M (old account)
#IWork4Dell