UNSOLVED

adrianstephens

updated

17 years ago

0

214774

November 11th, 2009 14:00

dell.msn.com

I do not want to go to dell.msn.com when I type www.msn.com.  I do not want additional content (ads) from Dell.  My keyboard says Dell, my mouse says Dell, my monitor says Dell.  I do not need my webpages being hijacked to say Dell on them as well!

This redirection is *not* in the hosts file.  It seems to be some sort of cookie (disabling cookies works), but deleting all cookies doesn't make it go away.  I have spent literally hours in two technical support chat sessions where the agents try everything they can think of to remove this adware - and have so far failed.

Please, if *anyone* knows how to disable this obnoxious behaviour, let me know. 

I know I am exerting too much energy on this, but at this point it has become a matter of principle!

Adrian Stephens

  • 2171

    0

    Posted November 12th, 2009 08:00

    I am having this same problem with a couple of our newer Dell workstation.  Can't turn it off!   Dell should give a method to do this.  Well, they shouldn't do this in the first place. 

  • ieee488

    6 Operator

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    11126 Posts

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    38371 Points

    2172

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    Posted November 12th, 2009 09:00

  • Cymru1

    22 Posts

    2172

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    Posted November 12th, 2009 10:00

    It keeps on trying to redirect me to http://dell.v14.msn.com/ which does not even exist. I've deleted everything. Cookies, browsing history, everythign an it still trys to send me to http://dell.v14.msn.com/. Can anyone please help? This is only an IE8 thing.

  • 2172

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    Posted November 12th, 2009 10:00

    Thanks.  This did not fix it premanently.  The next time you restart IE, http://dell.msn.com returns. 

    What does work, is to IE > Tools > Internet Options :: Advanced (tab)  and Reset all, check any options to Delete Personal settings.

    Should not have to do this and reconfigure all our custom settings. 

    This is a shameful practice on Dell's part and the community should not stand for it.

  • 2173

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    Posted November 12th, 2009 11:00

    I'm glad that worked for you - but not for me.  I've already tried this (twice) unsuccessfully.

  • 2173

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    Posted November 12th, 2009 11:00

    I tried every trick I know.  What did work was IE > Tools > Internet Options :: Advanced (tab)   Reset to factory defaults.  click on the the option to delete/reset all personal settings.  Harsh, but solved the problem.

     

  • ieee488

    6 Operator

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    11126 Posts

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    38371 Points

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    Posted November 12th, 2009 14:00

    I use Firefox and Opera. You couldn't get me to touch Internet Explorer with a 10 foot pole unless forced to such as accessing my employer's website which only works with IE.

  • Cymru1

    22 Posts

    2170

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    Posted November 12th, 2009 16:00

    You may not want to use i but some of us do. If you have a suggestion on how to fix the problem, great. If not keep using FF and dont waste your time posting. it was not helpful.

  • Cymru1

    22 Posts

    2169

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    Posted November 13th, 2009 07:00

    Here is a quick update but still no resolution;

     

    After booting into safe mode, I confirmed that msn.com was my default home page and opened correctly. I then went into msconfig and looked in startup but there was nothing in there to worry about. I then went into regedit. HKLM\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects and renamed by putting a dash in front of the names all of the keys and then rebooted.

     

    Then I logged in normally and confirmed that my home page address was msn.com in internet options. I then launched the browser and still, dell.msn.com.

     

    The only thing I can think of is that it's a script of some kind. Any other suggestions

  • Cymru1

    22 Posts

    659

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    Posted November 13th, 2009 11:00

    Finally a solution...

    Open your browser and go to Tools>Internet Options and change the Homepage to www.msn.com and exit. Then go to Tools>Manage Add-Ons. Scroll down until you find Windows Live Toolbar BHO. Hit disable and when you get a popup, make sure you checkmark Windows Live Toolbar and disable. Close screen and hit home on your browser. It should take you to msn.com.

    If it does, right click on the browser menu and it should give you a dropdown with menu bars. Click on Windows Live Toolbar to enable it and you should be golden

    Good luck