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Microsoft Update Problem for Dell Wireless 355 Bluetooth
Warning - I just installed Microsoft's update for:
"Broadcom - Other Hardware - Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology"
It broke my Bluetooth device; the system no longer finds the device. The error message it generates when I try to enable the radio reads:
"Bluetooth license check failed. Please make sure that the Bluetooth device is plugged in /turned on, the device you are using is licensed for this software and that your license has not expired."
"Broadcom - Other Hardware - Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology"
It broke my Bluetooth device; the system no longer finds the device. The error message it generates when I try to enable the radio reads:
"Bluetooth license check failed. Please make sure that the Bluetooth device is plugged in /turned on, the device you are using is licensed for this software and that your license has not expired."
- It shows up when I run Windows Update on my E1405:Broadcom - Other Hardware - Dell Wireless 355 Module with Bluetooth 2.0 + EDR TechnologyDate last published: 11/2/2006Broadcom Other Hardware sofware update released in October, 2006 System Requirements
Recommended CPU: Not specified.
Recommended memory: Not specified.
Recommended hard disk space: Not specified. Get help and support
http://support.microsoft.com/select/?target=hub More information
- Perhaps someone at Dell should be in touch with Broadcom and Microsoft.You risk confusing your customers. This was listed as optional, but clearly any critical updates from Microsoft should be installed. As I posted, the Windows Update listing specifically referenced the Dell product.Hope you get it straightened out.
- So am I to understand that when you run the Windows update you are going to the drivers area and finding drivers to update from there? If this is the case realize that the drivers that Windows provides have not been tested by Dell for your Dell system. The only drivers Dell supports and recommends are the ones that you find at http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs .
ghost_walkr
7 Posts
656
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Posted November 13th, 2006 23:00
The confusing thing about this driver update is that it is clearly labeled "Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology" - notice the reference to Dell not just Broadcom - someone needs to contact either Microsoft or Broadcom (or both) and tell them not to put drivers out there for the public if Dell has not tested them.Speaking of testing - I can not believe Dell has not already tested this driver, or is this another case of Dell dropping the ball in providing a half way decent job in supporting their users?- never install driver updates from windows update...only os updates.....Either use the Dell drivers or the mfrs driver updates...The MS drivers are very generic and will not work with all version of vendor hardware.....Been there done that....was a mess to correct......
Gina Q
2 Intern
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1662 Posts
656
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Posted November 2nd, 2006 18:00
What update did you install? To correct this go to add/remove programs and remove the bluetooth driver and software then install the updated software. Here is the link.