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jehoshua

updated

7 years ago

J

jehoshua

2 Intern

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121 Posts

0

5513

July 31st, 2019 18:00

Problem using the Community forums

During the last few days, I have been unable to login to the forums. When I try to login the message is, "We are sorry but there seems to be a problem. Please try again after some time.". I changed the password and still couldn't login. For some reason I could login later. I can't give kudos or edit a post I just created. I'm using Firefox version 68.0.1 (64-bit), Mozilla Firefox for Ubuntu 1.0. Any ideas why this forum is not being friendly for me ?

Hmm, so after U2CAMEB4ME advised to click the 3 dots menu, if I view the thread here, I see my original post and six replies. But only the first post has the 3 dots menu?

  • DELL-Chris M

    Community Manager

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    56891 Posts

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    232143 Points

    3755

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    Posted August 1st, 2019 07:00

    jehoshua,


    I only use the Google Chrome browser with the Khorus Forum software. Install the Google Chrome browser. Log into the Forum and retest. Go to that thread, all of your post/replies should have the three vertical dots.


    DELL-Chris M (old account)

    #IWork4Dell

  • jehoshua

    2 Intern

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    121 Posts

    3746

    0

    Posted August 2nd, 2019 17:00

    Installing a different browser for one forum is not a solution, especially Google Chrome, which has security risks. Plenty of details on the internet -  https://www.forbes.com/sites/daveywinder/2019/08/02/has-chrome-76-given-billions-of-google-users-an-incentive-to-use-firefox-instead/

  • jehoshua

    2 Intern

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    121 Posts

    3744

    0

    Posted August 2nd, 2019 22:00

  • jehoshua

    2 Intern

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    121 Posts

    3741

    0

    Posted August 3rd, 2019 16:00

    I'm not getting email notifications, even though I have ticked the box "Email me when someone replies".

    Is there someone in the Dell Community who can fix these problems ?? 

  • jehoshua

    2 Intern

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    121 Posts

    3736

    0

    Posted August 3rd, 2019 17:00

    I have the box ticked "Email me when someone replies", yet I wasn't receiving any emails. So, checked the email server, here is what is happening ..

    Event: rejected
    User: -remote-
    Domain:  
    From Address: noreply@dellcommunity.dell.com
    Sender: Aug 4, 2019, 1:44:01 AM
    Sent Time: smtp.lithium.com
    Sender Host: 208.74.204.5
    Sender IP: unauthorized
    Authentication:Spam Score: 0
    Recipient: **my_email_address**
    Delivery User: ***********
    Delivery Domain:Delivered To: **my domain ***
    Router: reject
    Transport: **rejected**
    Out Time: Aug 4, 2019, 1:44:01 AM
    ID: 1htwCR-000DhH-Bp
    Delivery Host: smtp.lithium.com
    Delivery IP: 208.74.204.5
    Size: 0 bytes
    Result: Sender verify failed

     

    Can someone fix this bug please ?

  • jehoshua

    2 Intern

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    121 Posts

    3738

    0

    Posted August 3rd, 2019 20:00

    I had the same thing. My post about it was marked as 'spam'. Is that a solution ?  Anyway, here it is ...

    No email notifications - sender address failed

    I have the box ticked "Email me when someone replies", yet I wasn't receiving any emails. So, checked the email server, here is what is happening ..

    Event: rejected
    User: -remote-
    Domain:  
    From Address: noreply@dellcommunity.dell.com
    Sender: Aug 4, 2019, 1:44:01 AM
    Sent Time: smtp.lithium.com
    Sender Host: 208.74.204.5
    Sender IP: unauthorized
    Authentication:Spam Score: 0
    Recipient: **my_email_address**
    Delivery User: ***********
    Delivery Domain:Delivered To: **my domain ***
    Router: reject
    Transport: **rejected**
    Out Time: Aug 4, 2019, 1:44:01 AM
    ID: 1htwCR-000DhH-Bp
    Delivery Host: smtp.lithium.com
    Delivery IP: 208.74.204.5
    Size: 0 bytes
    Result: Sender verify failed

     

    Can someone fix this bug please ?

  • jehoshua

    2 Intern

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    121 Posts

    3747

    0

    Posted August 4th, 2019 16:00

    All the details are in this post, which has been incorrectly marked as spam. I've notified a moderator, twice now:

    https://www.dell.com/community/New-to-Dell-Community/No-email-notifications-sender-address-failed/td-p/7348802

  • jehoshua

    2 Intern

    •

    121 Posts

    3741

    0

    Posted August 4th, 2019 16:00

    I have the box ticked "Email me when someone replies", yet I wasn't receiving any emails. So, checked the email server, here is what is happening ..

    Event: rejected
    User: -remote-
    Domain:
    From Address: noreply@dellcommunity.dell.com
    Sender: Aug 4, 2019, 1:44:01 AM
    Sent Time: smtp.lithium.com
    Sender Host: 208.74.204.5
    Sender IP: unauthorized
    Authentication:Spam Score: 0
    Recipient: **my_email_address**
    Delivery User: ***********
    Delivery Domain:Delivered To: **my domain ***
    Router: reject
    Transport: **rejected**
    Out Time: Aug 4, 2019, 1:44:01 AM
    ID: 1htwCR-000DhH-Bp
    Delivery Host: smtp.lithium.com
    Delivery IP: 208.74.204.5
    Size: 0 bytes
    Result: Sender verify failed

    Can someone fix this bug please ?

  • DELL-Chris M

    Community Manager

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    56891 Posts

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    232143 Points

    3718

    0

    Posted August 5th, 2019 06:00

    jehoshua,

     

    It is standard Forum software troubleshooting to test multiple browsers to see if the issue appears on them. Test Microsoft Edge (if running Windows 10) or Internet Explorer if not.

     

    You did not have the following checked in your Forum Notification Settings =

     

    Notify me when I post, reply, submit a review, or comment

     

    Automatically subscribe me to all topics or reviews I participate in



    Image

     

    I have checked them for you. You should read through the 12 others listed under, "Email Notifications Notify me of:", and change them from Never.

     

    You have to edit your email server rules to allow noreply@dellcommunity.dell.com


    DELL-Chris M (old account)

    #IWork4Dell

  • jammac

    1 Rookie

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    124 Posts

    1590

    0

    Posted August 5th, 2019 08:00

    "You have to edit your email server rules to allow noreply@dellcommunity.dell.com"

    "dellcommunity.dell.com" does not exist in DNS. You have to add it to DNS. Don't ask a million people to add exceptions such that they can receive those mails. (Note: Non-existing domain names is one of the first things checked by anti-spam.)

    So I will go and ask gmx.net or live.com to reconfigure their email infrastructure so I can receive mails from dell community. /s

    Typical style response...

    Read the Forum Terms of Use.