Optiplex 3020 MT won't boot after replacing button battery
We're trying to repurpose an Optiplex 3020 SFF (8 GB RAM, 250GB HDD, all else as factory built) from being a workstation to a Zoom / Go-to-Meeting platform. We put in two new Crucial CT51264BA1339 4GB 240-pin DDR3 1333Mhz (pc3-10600) Non-ECC 1.5V CL9 Desktop Memory Modules because our IT support had placed its RAM into another 3020, and a new coin battery in as the unit kept rebooting continually when started. The unit booted just fine after the RAM was installed, but the time we tried starting it it did its endless reboot cycle, hence the new CR2032 battery.
Today when I tried starting it, the CPU fan spun up, & the green light by the power cord was solid, but no signal was going to the monitor nor was there any indication the HDD was running or win7 was loading. Tuesday I'm going to reopen the unit to make sure all the cables are connected properly (I'm so glad dell's designers thought having ZERO work space inside their case was a good idea - NOT!).
So while I do that, any ideas what's going on. The unit is seven years old so it's not really worth doing anything more to it in my opinion.
Re: no signal was going to the monitor nor was there any indication the HDD was running or win7 was loading.
try clear cmos settings by jumper reset on motherboard. first thing to rule out is corrupted cmos that is maintained by the new battery. thus clear it to see if pc can POST. currently you have a No POST pc so it does not even get to the stage of booting OS of hdd. hdd is out of the equation now.
Follow the procedures in Before Working Inside Your Computer .
Identify the CMOS jumper (#5 RTCRST reset jump) on the system board, see the System Board Components.
Place the 2-pin jumper plug on pins 1 and 2 to clear CMOS.
Also, simply replacing the battery resets CMOS. However, if things aren't going right, redxps630 will suggest the jumper reset also.
What happens if you turn it on without the battery installed?
Did you try a different monitor?
And...Are you able to access BIOS?
If you try to access BIOS, remember to repeatedly press F2 right away upon powering on. Don't wait for Dell logo or keyboard light. You may need to restore default settings, also in the above link.
One more test: Dell BIST Test Remember, this isn't to see if your PSU is good, it's using the test button to see if internal peripherals are good with all external peripherals disconnected.
Your #5 must be different from the highlighted #5 above.
"Place the 2-pin jumper plug on pins 1 and 2 to clear CMOS"
I've pulled the HDD and reset the cables on it and the MOBO. I'll check it out a little later today. The monitor works quite well with another 3020. If the HDD has , which I find interesting as it's a WD Black, I have one or two at home I can try.
It looks like redxps630 took the steps from the manual. My #5 reference is from the Dell site link I posted. Possible typo in the manual if it's not making sense.
Dearly beloved. We are gather here this day to bid farewell to our faithful and loyal servant JS2VG02. Opti, as he was affectionately known, passed on to the great IT Room in the sky on 15 Sept 2021 after faithfully serving his colleagues for over 7 years.
I have a spare HDD at home that I'm going to see if that will get this unit to boot. We also have a couple other PCs I can try to cannibalise but their HDD are just as old if not older. One of them was only used for a couple hours each week so it may be the better choice as well as being a Dell Optiplex 9030 (I think).
The Dell manual is buggy and might be auto populated by a bot. I got a better pic than Dell manual, which shows a clear pic of the CMOS pin (IRTCRST). Normally the pins are not jumped. to clear CMOS you move a jumper from password pins (PSWD) to the CMOS pins for 5 sec, then move jumper back on password pins.
I pulled the WD Black drive and installed an even older (ca 2009) Hitachi drive. The HDD activity light flashed like cop's roof bar. No video came out. I was using the VGA port. Yup, she'sa dead.
Right. I did an in place upgrade of an Optiplex 9020 tower to win10. Used CCleaner to clean up the hard drive. Since Dell still didn't believe in HDMI ports when this critter was made, I slipped in a DP to HDMI adapter. Plugged everything in and - VOILA! - I had a signal to the Samsung LED set. I does seem odd that both 3020 boxes' video died. Both were on win10 w\8GB RAM.
We'd rather not scrap out the two boxes, so any suggestions as to whether or not a SMALL HDMI graphics card would revive them?
speedstep
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Posted September 13th, 2021 13:00
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HDD is likely bad. Time to reinstall using OEM windows 10 DVD
Windows 7 is no longer supported.
If your 3020 is new enough it wont ask for a key because the 8.x key in bios will work fine for windows 10.
First test is to disconnect the sata data cable from Hdd and turn on
there should be an error on the screen.
Win10 Recovery DVD
Seagate 2TB 3.5 Drive
FFIDECO Dock for data recovery
Drivers for WIN10 come in a single CAB file.
http://downloads.dell.com/FOLDER04906888M/1/3020-WIN10-A03-D46TR.CAB
The driver cab file should be moved to the my documents folder.
Then extracted there using 7zip
https://www.7-zip.org/download.html
Then open device manager and say update my drivers from this pc instead of the internet.