How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Systems

Summary: This Article shows how to Perform a BIOS or CMOS Reset and/or Clear the NVRAM on your Dell System

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Symptoms

Load BIOS to defaults

Duration: 00:24
Closed captions: English only


The details below will show you how to reset bios, how to reset CMOS and how to reset the bios password.


Table of Contents:

  1. Why you may need to reset CMOS or BIOS
  2. Resetting BIOS defaults via the Reset Defaults option
  3. How to clear the BIOS, CMOS or NVRAM via a jumper on the system board (Desktop Only)
  4. How to clear the BIOS, CMOS or NVRAM by removing and reseating the CMOS battery
  5. How to Clear System BIOS Passwords on a Desktop System

Why you may need to reset CMOS or BIOS

The information stored in the BIOS (Basic Input/Output System), known as ESCD (Extended System Configuration Data) can occasionally become corrupted due to a variety of situations such as power events, incorrect settings by the user, hardware incompatibility due to a specific setting, or a No POST or No Video scenario. In these cases it is sometimes necessary to reset the BIOS or CMOS (Complementary metal–oxide–semiconductor) to "Factory Defaults", or in other circumstances, clear the NVRAM (Non-Volatile Random Access Memory)

SLN284985_en_US__1icon Caution: Be careful when altering BIOS settings. The BIOS interface is designed for advanced users, you can change a setting that could prevent your computer from starting correctly and you could suffer a potential loss of data.

 

Note:  For information regarding the updating of your system BIOS, please see the KB article:

 


2. Resetting BIOS Defaults Via the Reset Defaults Option

If the system is able to complete POST.

  1. Restart the system. Click on Start, Turn off Computer and Restart.

  2. At the Dell loading screen Tap F2 to enter the BIOS. "Entering Setup" will appear when the command has been recognized. Certain models may use a different key. The key is displayed during the boot process. For most Dell laptops and desktops, the key is F2.

  3. Once the BIOS loads, depending on its age and type, you can load the factory defaults by either using F9 key to Load Defaults (shown as an option at the bottom of the screen), the Alt + F key combination, or the Load Defaults button that is shown on the screen.

  4. Press Esc on your keyboard and select Save and exit, or click the Exit button, again depending on the version you have.

  5. Choose the Enter key to save all changes and exit the BIOS screen. Allow your system to restart for the BIOS settings to reset.

 

Note:  This is a different function from clearing the CMOS/NVRAM and only returns the system to its factory default settings, it does NOT clear the ESCD.

 

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3. How to clear the BIOS, CMOS or NVRAM, Via a Jumper on a Desktop System Board Only

Clearing the NVRAM and ESCD Settings

 

Note:  In 2020, new systems started shipping without a RTCRST/PSWD jumper.

 

When the ESCD contained in the NVRAM needs to be cleared, this can be accomplished by manipulating the RTCRST (Real-Time Clock Reset) jumper on the system board. Once the jumpers are correctly set and power is supplied, the BIOS will reset. 

RTCRST - Clears NVRAM. The NVRAM will be cleared when the jumper is closed (use the jumper from the password bridge (PSWD)). To properly clear, AC power must be applied (not necessarily turned on) to the system for about 10 seconds while the jumper is closed.

Pins 1-2 once shorted will clear NVRAM and reset all ESCD settings.

 

Note:  You can use the RTCRST jumper procedure above to attempt recovery from a No POST, No Video situation.

 

Clearing CMOS Settings

The CMOS contains the current BIOS settings. To reset the CMOS and clear those settings:

  1. Turn off the computer and disconnect the power cable from the electrical outlet.

  2. Remove the computer cover.

  3. Locate the 2-pin password connector (PSWD) on the system board.

  4. Remove the 2-pin jumper plug.

  5. Locate the 2-pin CMOS jumper (RTCRST) on the system board.

  6. Move the 2-pin jumper plug from the password jumper to pins into the CMOS jumper.

  7. Plug in AC power to the system and wait ten seconds for the CMOS to clear.

  8. Move the 2-pin jumper plug back to the password jumper.

  9. Replace the computer cover.

  10. Connect your computer and devices to electrical outlets, and turn them on.

 

Note:  Location of the RTCRST Jumper will vary by platform and form factor. For more information about jumper locations, refer to the system service manuals located at www.dell.com/support/manuals.

 

Figure 1: Typical location of jumpers on a desktop motherboard

SLN284985_en_US__21367614398326.desktop RTCRST

Jumper 1 RTCRST Jumper (Resets the BIOS) Jumper 2 PSWD Jumper (Resets the BIOS Password)

 

Note:  For systems without a an RTCRST jumper you can perform an RTC Reset via instructions in: SLN321440 - How to Reset Real Time Clock (RTC) to Recover Your Dell Desktop System.

 

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4. How to clear the BIOS, CMOS and NVRAM By Removing and Reseating the CMOS Battery

You can also reset the BIOS on the system by simply removing the CMOS coin cell battery and then clearing power from the system. This is commonly done if you cannot access the jumpers on a desktop system, or if you are dealing with a laptop system.

 

Note:  This is applicable to both Desktop and some Portable systems. Portable systems, however, may require a door on the bottom of the system or removal of the keyboard to access the coin cell battery. This is not possible on every laptop; please refer to the system service manuals located at www.dell.com/support/manuals to see if this method is possible for your system.

 

  1. Disconnect the system from external power source, and remove the main battery of the laptop.

  2. Remove the computer cover and locate the CMOS coin cell battery (Figures 2: Desktop or 3: Laptop).

  3. Remove or disconnect the coin cell battery.

  4. Press the power button for at least 10 seconds to drain all residual power from the system.

  5. Re-insert or re-connect the coin cell battery.

  6. Assemble the unit and verify functionality.

  7. When the system is powered on, it will warn that the date and time is not set, indicating a successful reset.

Figure 2: Coin Cell Battery on a Desktop System (Next to the PCI-E Slots)

SLN284985_en_US__3coinbattery

Figure 3: Coin Cell Battery on a Portable System

SLN284985_en_US__4coinbatteryLT

1 Coin Cell Battery 2 Battery cable connector

 

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5. How to Clear System BIOS Passwords on a Desktop System Only

 

Note:  In 2020, new systems started shipping without a RTCRST/PSWD jumper.

 

As well as the RTCRST Jumper, most Desktop systems have a Password Enable Jumper.

PSWD - Password enable. The system password will be cleared and disabled when the system is started with this jumper removed. Shorting the jumper enables the password feature.

 

Note:  The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature.

 

  1. Remove the computer cover.

  2. Locate the 2-pin password connector (PSWD) on the system board.

  3. Remove the 2-pin jumper plug and set the jumper plug aside.

  4. Replace the computer cover.

  5. Connect your keyboard and mouse, then connect your computer and monitor to electrical outlets and turn them on.

  6. After the operating system loads, turn the computer off.

  7. Disconnect the keyboard and mouse, then disconnect the computer and monitor from their electrical outlets.

  8. Press the power button on the computer to ground the system board.

  9. Remove the computer cover.

  10. Replace the 2-pin jumper plug onto the password connector pins (PSWD) on the system board.

  11. Replace the computer cover.
  12. Connect your computer and devices to electrical outlets, and then turn them on.

 

Note:  On some systems, in particular on Laptops, it will not always be possible to reset the password in this way. You will need to contact your Dell Technical Support representative to get assistance resetting the BIOS password. For more information about Hard Drive or BIOS passwords please see the following article:

 

Note:  Beginning in 2020, systems without a password jumper will require the user to contact Dell Technical Support to clear a BIOS level password.

 

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Resolution
SLN284985_en_US__5image(13480)  Out of warranty? No problem! Visit the Product Support website, enter your Service Tag, and view our offers. 

 

SLN284985_en_US__6icon Currently, offers are only available for US, Canada, UK, Germany and France PC Customers. Server and Storage not applicable.

 

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Last Published Date

21 Feb 2021

Version

6

Article Type

Solution

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