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Satheeshvs
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August 11th, 2020 05:00
iDRAC network stops responding
Hi,
Recently we started experiencing network issues with the iDRAC on R710 & R620 servers. The primary issue is that the iDRAC network stops responding for 1-2 hrs, the web interface is offline, no icmp reply from drac interface. If we run "racadm racreset" from local OS Drac starts responding. The Drac and all other firmware are latest on these model servers and verified physically the network connections are all good.
Kindly help to resolve the issue.
DELL-Charles R
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Posted August 12th, 2020 05:00
Hello Satheeshvs,
Thank you for the update and revision numbers.
Lets see the results after a flea power drain and monitoring.
DELL-Charles R
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Dell Technologies | Enterprise Support Services
#IWork4Dell
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12 Posts
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Posted August 12th, 2020 05:00
Hi Charles,
Please find the details,
When did it start? - The issue started last month and continuing still. We get this issue only for 4 servers(3 - R710 & 1 - R620).
Was anything done on the network configuration around that time? - No. There were no changes in the NW configuration in both server & switch sides.
Are you using Shared NIC or Dedicated port? - Dedicated port
(if using shared make sure drivers and firmware for nic are up to date)
Try draining flea power by unplugging the server from power source and then holding power button down for 20 seconds and monitor results. - I will try to perform this in the upcoming MW.
Can you post me the iDRAC firmware you have for the:
R710= 2.95 (build 05)
R620= 2.65.65.65
DELL-Charles R
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Posted August 18th, 2020 05:00
Hello Satheeshvs,
I wanted to check in to see if you had the opportunity to drain the flea power and check results?
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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DELL-Charles R
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Posted August 11th, 2020 12:00
Hello Satheeshvs,
I'm sorry to see the DRACs become unresponsive. Since it occurs on different generation DRACs R710 vs R620, I don't suspect the DRAC right off. Maybe some network configuration.
When did it start?
Was anything done on the network configuration around that time?
Are you using Shared NIC or Dedicated port?
(if using shared make sure drivers and firmware for nic are up to date)
Try draining flea power by unplugging the server from power source and then holding power button down for 20 seconds and monitor results.
Can you post me the iDRAC firmware you have for the:
R710=
R620=
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!