Hi,

I am currently replacing a failed disk in our storage array. When I first installed the new drive I received an error that the drive is not supported. Upon some research I learned that I need to update the firmware on the drive. I located the updated firmware and went to install it.

I then receive an error "Error 249 - The physical disk firmware download operation failed because one or more of the physical disks you selected has a Bypassed or Offline status and is inaccessible. Please make sure the physical disks you selected do not have a status of Bypassed or Offline, and then retry the operation."

From what I can see, the status is still Incompatible but the Upgrade Capability is Online. The replacement disk is a Seagate ST4000NM0025 and the current firmware is N003 and I'm attempting to upgrade it to DS04 which is compatible with this raid controller.

Can someone please point me in the right direction? I'm pulling my hair out on this one.