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SamIsNotMyName
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March 14th, 2022 06:00
Precision 7560 not Recognizing SATA M.2 (Intel 545s)
Brand new 7560. Migrating from 7520, which had the Intel 545s 128GB SATA M.2 SSD installed as data drive (non boot) and working fine. Moved it over to my 7560 (tried both slot 3 and 5, which should support SATA) and it isn't recognized in BIOS - under storage, it only lists M.2 SSD 0 which is the boot drive the 7560 came with. BIOS and everything else is up to date in Dell Command | Update.
Intel SSD product code: SSDSCKKW128G8X1
What am I missing?
1330
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Posted March 14th, 2022 09:00
Most newer systems support M.2 only in NVMe format -- SATA has disappeared. Since the manual for this system mentions only NVMe support, it is highly likely the 7560 has no SATA M.2 support.
https://www.dell.com/support/home/en-th/product-support/product/precision-15-7560-laptop/docs
1316
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Posted March 14th, 2022 19:00
Dell has been shipping 7560s and 7760s in Raid mode regardless of whether the customer orders a Raid setup. I believe you need AHCI ((bios setting) for SATA drives (so that windows recognizes the SATA drive and loads the right SATA drivers), so switching to AHCI should provide a solution for you. You can find tutorials on various websites on how to switch to AHCI. This has at least worked on some Windows 10 7560s and 7760s I believe.
1219
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Posted March 15th, 2022 02:00
Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution.
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Posted March 15th, 2022 05:00
Unfortunately, that is not it. ACHI was pre-selected.
1414
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Posted March 15th, 2022 05:00
Multiple sources suggest slot 3 and 5 are SATA capable. Slot 1 has explicit label that says no SATA here, 3 and 5 don't. BIOS has something mentioned about SATA, although it isn't specifically at the slots sub menu.
1387
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Posted March 15th, 2022 21:00
You say “multiple sources say” it is SATA compatible, but the Dell quick start guide and specs say otherwise…
as seen on page 18 of the manual found here…
https://dl.dell.com/topicspdf/precision-15-7560-laptop_owners-manual_en-us.pdfThis section lists the storage options on your Precision 7560.
Values
Not supported Dual-array microphones
Your computer supports one of the following configurations:
● One M.2 2230 or M.2 2280 solid-state drive
● A combination of two M.2 solid-state drives (M.2 2230 or M.2 2280)
● A combination of three M.2 solid-state drives (one M.2 2280 and/or two M.2 2230 or M.2 2280)
Table 13. Storage specifications
Storage type
M.2 2230 solid-state drive M.2 2280 solid-state drive
M.2 2280 solid-state drive
Media-card reader
Interface type
PCIe NVMe Gen3 x4 PCIe NVMe Gen3 x4
PCIe NVMe Gen4 x4
Capacity
256 GB Up to 1 TB
Up to 4 TB
M.2 2280 solid-state drive, self- encrypting drive
PCIe NVMe Gen3 x41387
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Posted March 15th, 2022 21:00
The information is correct that it will support SATA configuration and can have one of the configurations that you mention. However, our scope of support is limited to the storage configuration shipped with the system.
I hope this answers your question.
#IWork4Dell
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Posted March 16th, 2022 05:00
Dell support confirmed M.2 slots 3 and 5 are SATA compatible but will not provide further assistance "because the 545s was not purchased thru them". Booo. I will be grabbing another SATA m.2 just to check on these guys. Can't trust anybody these days.
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Posted March 16th, 2022 09:00
@DELL-CaresWell it wasn't my question, and it is not what Dell states in the manual... so, if what you say is correct, then what does that say about Dell manuals? LOL!
As seen on page 18 of the manual found here…
https://dl.dell.com/topicspdf/precision-15-7560-laptop_owners-manual_en-us.pdfAnd as seen on Dell website here
https://www.dell.com/support/manuals/en-us/precision-15-7560-laptop/precision_7560_specs/storage?guid=guid-12cf2b7a-17bd-4537-b0aa-c1f3aee7967a&lang=en-usNo mention of SATA, only NVME!
DELL-Cares
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Posted March 14th, 2022 07:00
Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice