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All In One 942 printer...printer not installing
hi,
I just purchased a Dell pc along with a AIO 942 printer. The fax, copier & scanner install fine, but the printer is not installing. I have uninstalled/reinstalled a million times, everytime the USB is connected, add new hardware window pops up, but fails to find the drivers on the cd for the printer. Tech support had me download the updated drivers and try to install that way...didn't work any better then the cd. Dell AIO 942 shows up in start>all programs but oddly enough, never shows up in add/remove programs even though the scanner, fax, copier are installed. I have emailed & talked with dell tech support till I'm blue....all I get is "it should be installing..." (no joke)
I'm running XP home eddition
Does anybody out there have any ideas what to do?
- hi jen,yes...I spent 4 hrs on the phone with dell tech support...they came to the stunning conclusion the printer doesn't work :) So sending me a new printer. We ruled out it's not the USB cord, CD, or pc (they sent me a new computer & it did the same thing...wouldn't it have been simpler to send me the printer first to see if it was the problem????) I hope you can get yours fixed. If the new printer does the same thing...I will post it here to let you know...maybe Dell AIO printers have no biz being on the market in the first place :( Guess we'll see...
Lissithecat
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Posted December 13th, 2004 15:00
Hi again :-)
i think it is a problem with the wacky Dell/Lexmark drivers software. We tested our two Dell AIO Printers today with a windows 2000 Computer and there everything seems to work fine.
So we have a problem with the drivers under windows XP !! And we haven't installed Service Pack 2 yet.
Maybe someone from Dell can say anything about that ?????Jenson- I have the same problem. When I first got the 942, I used the copy & scan functions. Then I tried to print & nothing happened. Next time I booted my PC, it printed the document. I reinstalled the software & got a message that the driver was not installed but it did print the alignment page. When I tried to print - nothing. Tried to delete the document from the queue - indicated it was deleting. Tried both scan & copy & said the printer was busy. Today when I booted up out came the document & both scan & copy worked until I tried to print another document. DELL - WHAT IS THE PROBLEM?
Lissithecat
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Posted December 14th, 2004 13:00
Yes i did. The only difference between the drivers on our CD and the Dell Drivers from the Website was that our drivers are for several languages and the drivers at the website are english only.
Tried to install the drivers. Same thing.
I also tried to install the printer with original lexmark drivers for the Lexmark X5270 Printer. (Same printer/engine/software). The installation procedure didn't find the printer. I think the Name of the USB Hardware that is send by the Printer was changed by dell / for dell by lexmark.
No chance to get it running.Jenson
hi jen :)
I thought perhaps it is a problem with xp too....though of course tech support says ti should work fine with xp. Still waiting for the printer, should get here sometime this week. You know, this issue wouldn't totally bow me away if it weren't the fact it's a DELL printer and DELL pc...technically...they should be "made for each other..." I could see having this problem if this were a Epson or HP printer.
I'll let ya know if the new printer works...
renae
- Just got a note from Dell that it is a defective printer & they will send a replacement. I did discover that the Print Spooler Service is stopped after I print from the 942. I have no problems when I print from my HP LaserJet. I'm running XP/SP2 on a Dell T600.
Recieved the new printer, installed beautifully first time around. :) While I did try this before on the other printer with no sucess...it's worth a shot......uninstall the printer, then close all the programs running in the toolbar, then reinstall. That has sometimes worked in the past with other things I've had to install...you probably already tried it...but thought I'd mention it anyway :)
If you can, I'd send it back for an exchange.
Lissithecat
11 Posts
300
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Posted December 9th, 2004 15:00
Hey,
i have the same Problem here with my Brand New Dell AIO 922 Printer. Scanner works, the Software-fax works but if i start the Software i get an error-message sayin that the Printer Driver isn't installed.
Did you find a solution for the Problem ?
Jens