Ron,

 

Do you have Microsoft Outlook or Microsoft Office installed on your computer?

 

Do you use Microsoft Word or Outlook?

 

Start, control panel, programs and features(add/remove programs, show updates) and look and see if any of these appear there.

 

 

Rick

Hi Rick,

I have gone to add/remove and looked at the list generated. I do have WordPerfect Office 2002. I then went to Start,explore, program files and I have Outlook Express. I believe the Outlook and Word are different programs than what you were asking about. The wordperfect office 2002 has Wordperfect 10 and Quatro pro as a spread sheet. I also have Microsoft office power point viewer 2003, Note pad and Word pad. Those are the only programs I can find that have anything to do with Outlook, word processing or spreadshhets other than the new download of openoffice. I don't know if any of those programs might be responsible for the glitch. I want to thank you for your interest and help and willstand by for any additional questions or thoughts you might have, Have a good day,

Ron

Ron,

 

Do you have the Wodrperfect Office disk?

 

Thinking if you uninstall WordPerfect, then restart your computer.

 

Run Delete Print Jobs to remove any stuck print jobs in the queue.

 

Disconnect the printer.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your cfomputer. Make sure the printer is removed, Manual Printer Driver Removal

 

Download the proper drivers. If using Windows 7 32-bit, download the Vista 32-bit drivers or if using Windows 7 64-bit, download the Viosta 64-bit drivers. Install the drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

 

Links to the patch/drivers can be found at...

 

Dell A940 All-In-One Printer owners thread (W7)

 

Restart your computer after the printer is installed.

 

Now try installing Word Perfect, if you use it. I use Open Office, like Microsoft Office but FREE.

 

When you go to print from anything, click file, print and make sure the proper printer is selected.

 

 

Rick 

Thanks Rick,

I do have the word perfect disc but it is 150 miles away from here at home. The software is so old it can't open an excel file or word document at times. That is why I went with openoffice. It looks like a wonderful program and I would like to make that my word and spreadsheet program and not have word perfect on at all. My printer is also 150 miles away. Does the following make sense:

Uninstall wordperfect

Restart

There should be no printer jobs but I can look at queue to confirm.

Printer hasn't been hooked up for several months. I just installed the latest driver for my printer a few days ago from this dell site so I have the up to date driver.

Would the above steps work since I won't have access to my printer for another 6 weeks or is the printer being hooked up essential?

I'm hoping getting rid of word perfect is enough with the new updated driver. If having the printer handy to hookup is essential then I won't be able to continue with this until my return home in about 6 weeks. Thanks again Rick.

Ron

 

Ron,

 

The printer will only print when you're connected to your home network. You usually have to connect the printer to your computer, a host computer or a wireless print server. Don't think you can use anything to remotely connect to your computer at home and then send the document home via an email program, open them then print that way.

 

If using Open Office, before you get to many documents, excel spread sheets, try changing these settings.

Open a document with Open Office, click on tools options, load/save, general. Change the backup time to 2 min, go down near the bottom and select on left,

text documents     change the right to Microsoft Word 97 / 2000 / XP

spreadsheet     change the right to Microsoft Excel 97 / 2000 / XP

presentation     change the right to Microsoft PowerPoint 97 / 2000 / XP

 

That way when you make a document, spreadsheet, etc..., it can also be opened with Microsoft Office, if needed. I use Open Office at home and Microsoft Office at work and can email documents from home to work.

 

 

I would still use the procedure below but just don't pay attention to my spelling. :emotion-5:

Run Delete Print Jobs to remove any stuck print jobs in the queue.

 

Disconnect the printer.

 

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

 

Restart your computer. Make sure the printer is removed, Manual Printer Driver Removal

 

Download the proper drivers. If using Windows 7 32-bit, download the Vista 32-bit drivers or if using Windows 7 64-bit, download the Viosta 64-bit drivers. Install the drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

 

 

Rick

Hello Rick,

Just a quick update. I'm encouraged. I uninstalled my old wordpefect. Then I ran the dell cleanup utility. That completely eliminated my printer from my system. I now have a functioning openoffice without any error messages. I will now try to reinstall my A940 printer in the next day and will update you at that time. I'm working long days and having a hard time finding free time.Thanks,

Ron

Ron,

 

That's GREAT. Keep me posted.

 

 

Rick

Hi Rick,

I tried installing the A940 printer driver but it won't let me until the printer is connected. That won't happen until my return home in mid April. I can't thank you enough for taking the time to help me. For now, I'll use openoffice and will install the printer in April and will give you a quick response at that time as to how I made out. No need to get back to me. Take care,

Ron

Hello Rick,

It has been about 6 weeks since we last corresponded. I'm uncertain if you will be able to view this message with that much time elapsed. I'll keep it short until I'm certain you are able to communicate with me via this thread or if I need to open a new thread.

I am home now and connected my computer to my printer. Then I downloaded the 2 drivers which you recommended at the following link:   http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_ALL_A940&os=WW1&osl=en&catid=&impid=    

The download and install went fine. Unfortunately, I am now back to the original problem of being unable to format cells in open office spreadsheet (calc).

Microsoft/dell is aware of this problem       http://support.microsoft.com/kb/918730    but their solutions are complex and make me nervous playing in system folders.I'm not sure if you have any further thoughts. I'll stand by. Thanks Rick,

Ron

Ron,

 

Printer is working fine, correct?

 

The download and install went fine. Unfortunately, I am now back to the original problem of being unable to format cells in open office spreadsheet (calc).

To format a cell should not be a problem. The only issue you should have is to Save the spreadsheet as a .xls product, that way it can be opened using Microsoft Office.

 

Tools, options, load and save, general.

Spreadsheet as Microspft Excel 97/2000/XP

Text Document as a Microsoft Word 97/2000/XP

Presentation as a Microsoft PowerPoint 97/2000/XP

 

 

Wondering if your system might have a little corruption and need to be repaired. It's a simple process with Windows XP and takes about 35 minutes to repair, just longet to get the Windows updates, again.

 

 

Rick