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martymc

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21 years ago

M

martymc

4 Posts

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29860

July 2nd, 2005 00:00

DELL 1600n network issues / timeouts

Any help with the following problem is greatly appreciated:

1. I install the 1600n drivers.

2. I print a document, everything works fine. In fact, I can print several and everything works fine.

3. Occasionally, I will print and the Windows spooler just waits on the printer forever. The is no apparent rhythm I can see to when the printer goes offline.

4. I open the Network Scan Manager from the sysTray and notice a red "error" icon over the printer.

5. I "refresh" the printer, the red "error" message goes away and the spooled print job immediately starts printing.

What settings do I need to make to get rid of this frustrating bug?

It's not a big problem if you are in the same room as the printer; however, if you are a long distance away, it becomes a hair-pulling experience to scan or print.

Other than this problem, I love the printer.

Any help is greatly appreciated.

Thanks,
Marty
  • JMansford

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    Posted July 4th, 2005 13:00

    I am having the same problem.  Restarting the print spooler service seems to make it come back to life.  I was wondering if this was an SNMP issue?
  • 536

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    Posted July 6th, 2005 23:00

    I would try turning off the powersave option for the printer.  Press menu 9 times, use the arrows to select powersave, turn it off.
  • JMansford

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    Posted July 7th, 2005 14:00

    I've disabled the power saving this morning but it's not made any difference.

    Any other ideas?  Dell - anyone there?

  • 536

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    Posted July 7th, 2005 15:00

    You might also want to try adjusting the Network settings on the printer.

    If you configure the ethernet setting to 10M Half Duplex, rather than auto, it might help. 

    If you haven't already done so, you can also reset the NIC, as well.

  • kirk444

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    Posted July 8th, 2005 20:00

    I'll add my name to the list, I'm having the same problem. I had already tried turning off power management, no help. It's really quite aggravating. With network scanning now available the machine was shaping up quite nicely.

     

    If anyone finds a solution, do post!

  • martymc

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    Posted July 11th, 2005 03:00

    A possible solution!!!

    I started seeing a new error this week with this problem. The display read "line error". Also, "resetting" the network scan utility no longer cleared the problem. To get the printer working, I had to reboot the router/switch.

    The line error problem lingered in my head. I replaced the CAT5e cable to the printer and repunched the CAT5e wall jack terminals. The error has not surfaced in over 4 days.

    Also, I did follow someone's suggestion to switch the printer to 100 / Half speed. I've tried this speed in the past with no luck in getting rid of the problem, so I believe putting a high quality shielded patch cable on the printer solved the problem. Nevertheless, I mention the 100/Half change for sake of completeness in case others need to both changes to get rid of the error.

    I'm guessing the old cable worked well enough before to get a noisy connection to the printer but not good enough to have everything working at 100%.

    I hope this helps others with the same problem.

    Take care,
    Marty
  • kirk444

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    Posted July 11th, 2005 05:00

    Interesting.

    On Monday I'm going to try some different cable/switch configurations and see if I can't duplicate your results.

    I'll post here once I have something to report.
  • JMansford

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    Posted July 11th, 2005 07:00

    I've switched mine to 10Mbps / half but still have problems.

    I find it difficult to believe that it's power-saving or network speed related as simply restarting the Print spooler service on our server makes the jobs come through.  Restarting the printer (power lead in and out) does not seem to bring it back to life. 

    This makes me think that it's more likely a driver issue/software.

    I really think it's about time we heard something from Dell on this.  If I don't have this resolved by Thursday it's going back and I'll get an HP.  This is the first Dell printer we've bought and have generally been impressed with the features / cost of it.  However, the cost is negated if I get hassled every couple of hours to restart it!

  • martymc

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    Posted July 15th, 2005 23:00

    I'm using exactly the same router... DI-624
  • 533

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    Posted July 15th, 2005 23:00

    I'll throw my hat into the ring also.  If I recall correctly, I was having this problem even before the v1.22 firmware update.  I remember scanning the community forums then and not seeing anyone else with an occurence.  It was driving my wife crazy so I set her up with a USB connection, and I just have the nuisance of refreshing the network scan tool often.

    I would not be surprised if the the problem is also related to my piece of junk router, a D-Link DI-624.  You others wouldn't mind posting what routing equipment (if any) you're using, would you?

     -e