de211

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13 years ago

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de211

6 Posts

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79384

March 1st, 2014 10:00

Dell C2660dn - Not printing color

Hi, I installed a brand new Dell C2660dn printer on the network. It prints mono just fine, however, I can't print color. Thanks
  • de211

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    Posted March 9th, 2014 15:00

    Yes, did not solve the problem.
  • de211

    6 Posts

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    Posted March 9th, 2014 16:00

    Removing the printer driver and then re-installed it from the DVD worked after I followed the printer driver uninstall instructions at : http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/i-want-to-removedelete-printerdriver-from-windows/6700d817-cfb7-4d94-904e-25bc8f435c7f Thanks for helping, you were right, re-installing the driver did solve the problem.
  • de211

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    Posted March 9th, 2014 10:00

    Update: I managed to print color from the Tool Box. This leads me to believe it is a Windows 7 Ultimate issue. Any suggestions?
  • ZAGuru_Hoov

    2 Intern

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    Posted March 9th, 2014 10:00

    Is it printing black and white from a single program or from all programs?

  • de211

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    Posted March 9th, 2014 14:00

    It prints black and white from all programs except when printing from the Dell Tool Box diagnostics - Print '4 Colors Configuration Chart'. I don't think the Dell-Toolbox uses the Windows Printer Drivers at all, I think it communicates directly with the printer, which is on the network. for other Windows printing, I think I have tracked down the problem to the driver: 1. The "Output Color" option is not available in the Printer Preferences screen under 'Graphics', where it is suppose to be. 2. By default 3 'Print Favorites' are installed when the driver is installed. All three 'Print Favorites' Output Color is set to 'GrayScale' Of cause, it can't be changed because 'Output Color' option (1 above) is missing.
  • ZAGuru_Hoov

    2 Intern

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    Posted March 9th, 2014 14:00

    Have you tried uninstalling the software and the drivers for the printer and reinstalling them?

  • de211

    6 Posts

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    Posted March 9th, 2014 16:00

    I removed the printer driver and then re-installed it from the DVD. It worked after I followed the printer driver uninstall instructions at : http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/i-want-to-removedelete-printerdriver-from-windows/6700d817-cfb7-4d94-904e-25bc8f435c7f. Thanks for helping, you were right, re-installing the driver did solve the problem.
  • ZAGuru_Hoov

    2 Intern

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    Posted March 9th, 2014 17:00

    You are welcome!

  • bsquare332

    1 Message

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    Posted June 15th, 2018 08:00

    The other possible solution is that MONO is turned on at the printer.

    Go to the printer and select Menu button / Admin / System

    Locate and select 'Auto Color to ...' option.  The actual options reads 'Auto Color to Mono'

    OFF = Color

    ON = B&W

    Once selected restart the printer and see if that fixes the issue.