Removing the printer driver and then re-installed it from the DVD worked after I followed the printer driver uninstall instructions at : http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/i-want-to-removedelete-printerdriver-from-windows/6700d817-cfb7-4d94-904e-25bc8f435c7f Thanks for helping, you were right, re-installing the driver did solve the problem.
It prints black and white from all programs except when printing from the Dell Tool Box diagnostics - Print '4 Colors Configuration Chart'. I don't think the Dell-Toolbox uses the Windows Printer Drivers at all, I think it communicates directly with the printer, which is on the network. for other Windows printing, I think I have tracked down the problem to the driver: 1. The "Output Color" option is not available in the Printer Preferences screen under 'Graphics', where it is suppose to be. 2. By default 3 'Print Favorites' are installed when the driver is installed. All three 'Print Favorites' Output Color is set to 'GrayScale' Of cause, it can't be changed because 'Output Color' option (1 above) is missing.
I removed the printer driver and then re-installed it from the DVD. It worked after I followed the printer driver uninstall instructions at : http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/i-want-to-removedelete-printerdriver-from-windows/6700d817-cfb7-4d94-904e-25bc8f435c7f. Thanks for helping, you were right, re-installing the driver did solve the problem.
de211
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Posted March 9th, 2014 15:00