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Dell Inspiron 560 - Printer Driver was not installed Error Code 0x00000002
Hi,
I am using a Dell Inspiron 560 with a Kodak ESP-3 printer. Everything was working fine. Then, the printer stopped working from one day to the next. I get an error message "Printer Driver was not Installed. Operation could not be completed. Error Code 0x00000002". I called Kodak Customer Service. They threw everything at it but the kitchen sink. After 3 hours, they gave up and suggested that I contact Dell. The scanner works and the copier works, just not the printer. I've run the Kodak "clean-up" program & also installed the latest drivers from Kodak. (THEY sent them to me). I've taken the printer and attached it to two different computers & it loads/works perfectly with them...just not with the Inspiron 560. I've also taken two printers from other computers and tried them with the Inspiron 560 and they both loaded and worked perfectly as well. (an HP 5510 and an HP 2727). I've tried loading it after disabling McAfee...no luck either. I've even logged on with the Administrator account and tried everything all over again - no luck.
I've been a lifelong Dell user, but my frustration is running high right now. Going back to a restore point is problematic.
Can someone please help me?
Thank you for trying to help me!!
usb cable
I was using McAfee, but that was the 1st thing I uninstalled. No virus protection at all at this point. I will re-install McAffee when I get this printer problem licked. The following is my system info from the "systeminfo" run:
Host Name: XXXX
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: XXXX
Registered Organization: Microsoft
Product ID: XXXXX-OEM-XXXXX-XXXX
Original Install Date: 1/22/2011, 5:43:15 PM
System Boot Time: 10/3/2011, 6:00:21 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 560
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 22 Stepping 1 GenuineIntel ~2194 Mhz
BIOS Version: Dell Inc. A04 , 7/2/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 2,013 MB
Available Physical Memory: 1,104 MB
Virtual Memory: Max Size: 4,026 MB
Virtual Memory: Available: 2,725 MB
Virtual Memory: In Use: 1,301 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\XXXX
Hotfix(s): 64 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2305420
[04]: KB2393802
[05]: KB2425227
[06]: KB2475792
[07]: KB2476490
[08]: KB2479628
[09]: KB2479943
[10]: KB2484033
[11]: KB2485376
[12]: KB2488113
[13]: KB2491683
[14]: KB2492386
[15]: KB2497640
[16]: KB2503658
[17]: KB2503665
[18]: KB2505438
[19]: KB2506014
[20]: KB2506212
[21]: KB2506223
[22]: KB2506928
[23]: KB2507618
[24]: KB2507938
[25]: KB2508272
[26]: KB2508429
[27]: KB2509553
[28]: KB2510531
[29]: KB2511250
[30]: KB2511455
[31]: KB2515325
[32]: KB2518869
[33]: KB2522422
[34]: KB2524375
[35]: KB2525694
[36]: KB2529073
[37]: KB2530548
[38]: KB2532531
[39]: KB2533552
[40]: KB2534366
[41]: KB2536275
[42]: KB2536276
[43]: KB2539635
[44]: KB2541014
[45]: KB2544893
[46]: KB2545698
[47]: KB2547666
[48]: KB2552343
[49]: KB2555917
[50]: KB2556532
[51]: KB2559049
[52]: KB2560656
[53]: KB2562937
[54]: KB2563227
[55]: KB2563894
[56]: KB2567680
[57]: KB2570791
[58]: KB2570947
[59]: KB2607712
[60]: KB2616676
[61]: KB958488
[62]: KB976902
[63]: KB976932
[64]: KB982018
Network Card(s): 3 NIC(s) Installed.
[01]: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter
Connection Name: Wireless Network Connection 7
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.108
[02]: fe80::b4fd:8cc:e91c:46c1
[02]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[03]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 8
Status: Media disconnected
Tony
Tony,
Did you use the McAfee Removal Tool ?
First run Delete Print Jobs to remove any stuck print jobs from the queue.
Disconnect the printer,
Uninstall the printer, start, control panel, programs and features, Kodak Printer, uninstall.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
If this is a wireless printer, I recommend using these Recommended Wireless Router Settings , I use channel 11. I would make a new SSID to make connecting easier.
Install the drivers. If Kodak has Vista 64-bit drivers, download and install them in the Vista Compatibility mode you should get a message, the printer is not connected. Connect the printer at this time(powered on)
If the printer is wireless, if you changed anything in the wireless router, then do the setup like it's a new installation. Make sure the printer is connected to the network, before proceeding.
Since you have uninstalled McAfee, I don't have to give you the instructions to get past it.
Rick
Rick
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
Original Install Date: 1/22/2011, 5:43:15 PM
System Boot Time: 10/3/2011, 6:00:21 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 560
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 22 Stepping 1 GenuineIntel ~2194 Mhz
BIOS Version: Dell Inc. A04 , 7/2/2010
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)ventrial,
No virus protection, correct?
Start, all programs, accessories, right click on command prompt, left click run as administrator. Type
sfc /scannow (space between the c and /)
Hit enter Have it scan for errors. I heard if this is run 3 times on Windows 7 it can correct errors. Not sure how true that is.
You can also try this when the system is not needed, right away, like just before bed.
Start, all programs, accessories, right click on command prompt, left click run as administrator. Type
chkdsk /r
Hit enter. Answer with a Y
Restart your computer.
It will run for a long time, depends on the size of your hard drive.
Anything look wrong in the device manager?
Was your system upgraded to Windows 7 or recently reinstalled?
Rick
Rick,
Did you use the McAfee Removal Tool ?
YES
First run Delete Print Jobs to remove any stuck print jobs from the queue.
DONE
Disconnect the printer,
DONE
Uninstall the printer, start, control panel, programs and features, Kodak Printer, uninstall.
DONE
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
DONE
If this is a wireless printer, I recommend using these Recommended Wireless Router Settings , I use channel 11. I would make a new SSID to make connecting easier.
NOT WIRELESS
Install the drivers. If Kodak has Vista 64-bit drivers, download and install them in the Vista Compatibility mode you should get a message, the printer is not connected. Connect the printer at this time(powered on)
DONE
If the printer is wireless, if you changed anything in the wireless router, then do the setup like it's a new installation. Make sure the printer is connected to the network, before proceeding.
________
Rats...same exact error!
same failure messages as before. Do I need a priest or some holy water??
Rick,
Ok...just finished up with everything...
No virus protection
I ran sfc /scannow 3 times
I just finished chkdsk /r and restarted
other than the printer listed in Other Devices & with no driver (as before), Device Manager is clean & nothing strange.
Windows7 is just as it came from the Dell assembly line - no re-installs or upgrades.
Nothing changed. What's the next step? If you're out of ideas, does Dell have some" Wizards" in their support department that you know that you can hook me up with or give me a contact method?
Or (I dread saying this) should I try to dive into the maze at Microsoft support?
Anything...but I'm not giving up! I will not let this whip me.
Tony,
Try posting at Microsoft Answers-Hardware and maybe someone there can figure this out. I'm thinking it's something with Kodak's drivers. Do they have newer drivers online?
Please make sure to install virus protection. I use FREE Avast Home Edition Register, it's FREE. Good for 1 year. When the year is up, register again. It's and endless cycle, unless you decide to purchase it.
Keep me posted.
Rick
PudgyOne
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Posted October 2nd, 2011 16:00
ventrial,
Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rst of the information back here.
How is the printer connected to your computer, wireless adapter, usb cable, host computer?
What virus protectionare you using?
Rick