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evenstephen
17 Posts
0
70814
September 1st, 2015 14:00
Page Won't Print
Recently, my Dell 926 Photo Printer quit printing at mid page every time we printed a page.. After being unble to fix that, I uninstalled an re-installed the printer and up dated drivers. The printer will now print the test page, but when I did a typed page (using WORD) the printer goes thru the motions of printing but there is nothing on the page. Suggestions?
evenstephen
17 Posts
1364
0
Posted September 4th, 2015 07:00
Thanks for your help!!
....no items in print folder. Test page still prints as it should, but my typed document gets "spit-out" as a blank page.
Ken
evenstephen
17 Posts
1364
0
Posted September 11th, 2015 06:00
...should I remove the printer and re-install from the original disk?
Ken
evenstephen
17 Posts
1364
0
Posted September 13th, 2015 12:00
I loaded two new Black and Color cartridges into the printer and it again copied in color. I then tried to print a short leter and nothing was printed on the page. I also re-installed the printer from the original disk---still won't print a letter, but still prints the test page.
I open to any suggestions.
Ken
Ken,
If the printer can copy a document under the glass, black and white and color, then it will be a driver issue.
Make and model of your computer and operating system? 32-bit or 64-bit? Was the operating system recently installed/reinstalled/upgraded?
What virus program and firewall are you using?
Rick
evenstephen
17 Posts
1364
0
Posted September 14th, 2015 15:00
It is a DELL Photo All-In-One Printer 926 2007
The PC is a DELL Inspiron 5315. The operating system has not been re-installed. I use AVG virus protection.
I don't know how to find the "bit". I see no reference to that in the manual.
Thanks
Ken
Ken,
AVG has been known to block printer communications.
Try reading...
Allow Wireless Printer Blocked by AVG 8.0 Firewall
If that does not work, then uninstall AVG, restart the computer. Then try to print. If it works, then try reinstalling AVG.
Rick
evenstephen
17 Posts
353
0
Posted September 17th, 2015 08:00
Rick:
"The best solution would be to find out from HP exactly what ports are used by their printer, and allow them on through the firewall."
That seems to be the best solution but I don't know how to start that process. How would I find the "ports"?
Ken
PudgyOne
11 Legend
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30315 Posts
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106638 Points
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Posted September 3rd, 2015 09:00
evenstephen,
First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer.
Open the Word document. Click on file, print, then make sure the proper printer is selected.
Rick