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TLDUSTY

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11 years ago

T

TLDUSTY

19 Posts

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61689

February 13th, 2016 10:00

V313w printer

I have a inspirion 560, with a v313w printer. i was offered windows 10 from MS, free if i wanted it, Big dummy me said yes, i installed it and a few weeks later needed to do some printing, i ordered new ink and when it arrived i installed the ink and when i tried to print the printer would not work, i did everything i could but nothing, i found out that this computer would not support windows 10, that is why the printer won't work, So i contacted dell and they said i had to buy a, usb windows 7 reinstall kit for $40. so i did, I did the reinstall to windows 7, now the computer tells me it cannot communicate with the printer. i set it up to run with the usb, not wifi, still doing it ,,,help

  • PudgyOne

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    Posted February 13th, 2016 11:00

    TLDUSTY,

    When you reinstalled the operating system, did you install the Dell System Software (if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

    Start with the Dell System Software and the chipset drivers and follow the list

    Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.

    Rick

  • TLDUSTY

    19 Posts

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    Posted February 13th, 2016 11:00

    i need to insall drivers for my printer or whatever after reinstalling windows 7 on my pc. when i go to the install drivers page how do i know witch drivers to install, they always show several and it gets confusing trying to figure out witch ones. i'm not really bright when it comes to doing this stuff. thanks

  • TLDUSTY

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    Posted February 13th, 2016 11:00

    no i didn't, the sales desk told me when all i needed was my usb reinstall kit and it would reinstall it, they didn't say anything about having to reinstall the drivers and chipsets, how do i fix it , thanks.

  • PudgyOne

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    Posted February 13th, 2016 13:00

    TLDUSTY,

    Download and install in this exact order...

    Intel Chipset ICH10R driver Vista/Win7 (32/64)

    Realtek LAN Diagnostic Utility on Vista/windows 7 (32/64)


    and/or

    Realtek LAN Diagnostic Utility on Vista/windows 7 (32/64) (Not sure what the difference is)

    Atheros Wireless 1525 WLAN Mini Card Desktops, v.8.0.0.376, A02

    That should fix any network issues. For the printer...

    First run Delete Print Jobs to remove any stuck print job in the queue.

    Disconnect the printer.

    Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.

    Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal





    Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode you’ll get a message, the printer is not connected. Connect the printer at this time (powered on).

    Links to the drivers can be found at…

    Dell V313 All-In-One Printer owners thread

    Remember virus programs and firewalls will block communications.

    Then, because of issues with Internet Explorer 11 and the Dell V Series printers...

    Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.

    Rick

    Rick