Try this circumvention:

  Open the Word document and minimize Word. 

Copy the text from the e-mail to the clipboard,

  Switch to Word and paste the text.

(The newer versions of Word don't seem to recognize that there may already be clipboard contents when they start, so the paste option is grayed out.  There may be a real 'fix' but I don't know what it is.)

DLS

Yes, opening Word prior to the Copy/Paste options will resolve this issue. The Clipboard apparently is losing the data from the Copy option when Word has to be opened for the Paste option. The solution is to remove the Word in Works Suite Add-In feature. This Add-In feature apparently still causing Word problems. So if you are experiencing other problems with Word in Works Suite, uninstalling the Add-In may resolve them. However, certain Works Suite options will be lost. If the Copy/Paste options are the only problems, I would leave the Add-In installed and just open Word prior to a Copy/Paste. This is the procedure I've used for approximately 13+ years. It's no big deal.

Eleanor,

Worked perfectly. Thanks. My starboard eye was getting bleary from screen gazing via MS, Dell, and AOL trying to resolve the problem. Great to have folks like you willing to help.  Again thanks for the prompt reply.

Ablene

Thank you Dave. Your solution worked just perfectly. I also received a reply from "Eleanor" with the same answer. Very much obliged. Ablene

Eleanor- I tried applying your suggestion, (removing the add-in), to my own installation, but ran into a problem.

I don't use Works.  (I never even agreed to the Works-EULA).  Instead I bought a full OfficeXP package and use that.  As a result, I can't  get at Works to remove the Add-in from the Works side. 

I could not find anywhere in Office or Word to disassociate the add-in from that side.  Any suggestions?

Dave

To the best of my knowledge the Add-In isn't present in MS Office. Since you did not agree to the Works EULA, that may be why you cannot uninstall this feature. I'm just guessing here though. The Works Add-In is removed (uninstalled) from the Control Panel in Start/Settings.

EDIT: For additional information, check here and here.

Based on your post, I am assuming you have both Works Suite and Office XP installed on the same computer. Since both programs have MS Word, this has been known to cause problems. However, prior post indicate that installing each program in separate directories should work with out too many problems. Yeah, right. Bill'$ Word application has, and continues to have, problems since it's birth, Version 2.0. Anyway, if you are experiencing Word problems, this may be the reason. Personally, I see no benefit to having Works Suite installed along with the full Office XP program because Works Suite, except for Word, is a stripped-down version of MS Office.

Hope this helps.

Message Edited by eleanor246 on 03-02-2004 02:30 PM

Eleanor-

Thanks.  I did not expect an add-in to be listed in Add/Remove programs.  (I thought it would be within the program that uses it.) 

As to having both packages, I probably will uninstall works (and all the other shovelware that came with the PC) one of these days when  I am running low on disk space. 

Dave