Help

Start a discussion
UNSOLVED

robonet

updated

18 years ago

R

robonet

3 Posts

0

7380

June 24th, 2008 03:00

Word

Am using an Inspiron with Vista. MS Word has stopped working, it will not open existing files or attachments to e-mails, it just comes up with an error message to say word has stopped working, checking for a solution and then shuts down. This is of course causing great inconvenience, can anyone help? Many thanks
  • A

    abach

    1728 Posts

    152

    0

    Posted June 24th, 2008 11:00

    This isn't a trial version, is it? If not, try Windows Key/R, type winword /a and see if Word starts. If it does, there is an add-in causing the problem. Let me know...
  • R

    robonet

    3 Posts

    152

    0

    Posted June 25th, 2008 06:00

    Thank you. Word did not open when I tried that. However, in the meantime I had some online help and add-ins were removed. It appears that I have a problem on my login, and that I have to open a new login and move everything across, and delete the old one. Word appears to be working properly on the new one. Thanks for the feedback, as I think you identified the basic problem.
  • B

    breswen

    3 Posts

    152

    0

    Posted September 1st, 2008 23:00

    I have been having trouble opening. doc files too. When I did this, Word did open for me. What add on is it and how do I fix it?
  • R

    robonet

    3 Posts

    152

    0

    Posted September 2nd, 2008 07:00

    I am not sure it is the same problem, Wodr would not open documents and to solve the problem, I had to reset the computer to a time before the problem arose. It appeared to be triggered by automatic updates from Microsoft

Dell Support Resources

Latest Solutions

View More