" Dell customer rating plunges"

Dell replaced my 5100mp projector and accepted this as a known fault. Unfortunately the replacement lasted only 57 hours before it too developed a fault (failed graphics card or some such am told). No service engineers where I live in Western Australia will look at a Dell projector and Dell will neither replace nor repair it,  as it is out of warranty - nor even if I pay. In other words you buy a Dell projector not expected to last more than three years no matter how much you use it. I for one would never buy another Dell product - now wonder Computerworld magazine had this headline " Dell customer rating plunges".

http://www.computerworld.com/s/article/103959/Study_Dell_customer_rating_plunges_Apple_leads_pack