UNSOLVED
iDRAC 9 Virtual Console Blank Screen
Quite often, for whatever strange reason while I have a virtual console screen open with an .iso attached media loading (AlmaLinux 8 for example), the screen goes blank and I only see the mouse moving around. This happens maybe 1 out of 8 sessions or so, not sure why. I have to reboot the server again. This has happened in different stages of the iso loaded media. For example, during o/s install, or post "reboot now" after o/s is done installing, and other times on main o/s install screen once I click "next" blue button in AlmaLinux. Replicated with other Linux flavors. Replicated on multiple Dell R640 servers, 100% same hardware and firmware/drivers.
Dell R640
BIOS Version 2.18.1 iDRAC
Firmware Version 7.00.00.00
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Posted August 23rd, 2023 04:28
@Dell -Charles R
I had this problem also trying to install RHEL 8 over mounted media, onscreen keyboard is unresponsive also.
I found the only way I could complete a build is to keep the session 'active' in whatever way possible. move the mouse, press any keys, etc. however the only way to recover from it was a system reboot, only once did a racreset work.
off-topic, but the data rate when mounting an ISO over virtual media is horrific on idrac9 now. this is running the latest version(s) 6.10.80 and 7.00.00. Actually there have been quite a few issues with the newer iDRACs we are uncovering on our g15 servers.0
August 23rd, 2023 08:11
Hi @StevenK_AU,
Thanks for the feedback. It would be good to raise a case through the support line to have the engineering know about the issues you found on the new iDRAC firmware.
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Posted August 23rd, 2023 23:06
@DELL-Joey C i'll get something raised soon about it, thanks.
Edit: A case has been raised now, thanks.(edited)
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Posted February 4th, 2024 09:54
@Dell -Charles R I'm experiencing the same problem after I turned on autologon on microsoft server 2022 datacenter edition.
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Posted February 5th, 2024 01:41
Hello as Joey previously mentioned above, please raise an official ticket with this issue-
Respectfully,
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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DELL-Charles R
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Posted August 15th, 2023 20:50
Hello BashRoot,
1 out of 8 is tough to troubleshoot
Can you think of any similar on the times it happens that is not the same on all the other times?
Have you tried Physical media at the host instead of mapped media?
Have you tried the onscreen keyboard when it goes black to bring it back?
Try clear browser cache and try different browsers.
See if this matches what you are seeing: Blank video in the iDRAC Virtual Console after adding a PCIe video card to a Dell EMC PowerEdge Server
https://dell.to/3YQmfLt
Does it happen on different OS?
For a test, could you try a Microsoft Evaluation copy of WS2022 if you don't have one:
Windows Server 2022
https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2022
More iDRAC Virtual Console Troubleshooting steps listed here
https://www.dell.com/support/kbdoc/en-us/000185549/idrac-virtual-console-troubleshooting
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!