Right- im a young uni student without a clue about the laptop that i so heavily rely on! i need help now!
Turned me laptop on one day, left it to load up, nothing out of the ordinary. Suddenly, on the loading windows screen it has frozen. I have tried restarting the laptop and had absolutely no joy what so ever. Every time i turn it on, it gets to that same "Windows loading screen", freezes for say 30 seconds then a blue screen flashes up and then the laptop decides to restart itself loading until the same point and then simply freezing until i turn it off and start the whole process again.
The blue screen that flashes up literally does only flash but ive now managed to make a note of the message it displays. It is along the line of,
Physical memory dump complete. Contact your systems administrator or
technical support group."
Anyone got any ideas at all? I totally depend on this laptop for my course and i can't even get to the login screen at the moment. I will ring Dell eventually but i don't normally understand them- i need baby language!!! Help!
Did you try testing your hardware with the dell diagnostics cd ? That is worth a try to look for defects.
Should that report your hardware is ok, and i know this may be an unorthodox way of testing, try Knoppix Live ( http://www.knoppix.org/
It is a nice bootable CD. Try booting from it to make sure your problem is not related to a problem with your OS. You can even check your harddrive with Knoppix.
Try F12 on bootup and see if Diagnostic is on the menu, did not catch your model, but Dell has been putting the Diagnostic in a partition of the Hard Drive so you can run prior to loading an OS.
Dell, Product Support; Downloads & Drivers (upper left of screen) will also have it there for Download and create your CD or floppy disk.
If you have an older model with came with a Resource CD, set your boot order for CDROM first, putin the CD and reboot. The Diagnostics will start in DOS. BTW is there some reason you did not post your laptop model? It would be of much help to the forum posters.
Is there a dell diagnostics cd available for this- i entered product support and searched through the available downloads, of which they appeared to all want to be downloaded straight to the hard drive- do i know want them on a cd. I am well confused yet again. Even if and when i do make a cd how do i use it. As i've said once i turn my laptop on i have literally no interaction with it, from my own minimal knowledge of laptops i see no option to run any disc. I'm hopeless and just completely lost now.
I've been home from uni, leaving my laptop in uni, and to be honest i didn't actually know what model it was. It's a Lattitude LS I believe. Windows 200, and beyond that i can't give you a great deal more info. Tried my laptop again recently, still giving the same message, still refusing to startup.
leduke30
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Posted March 12th, 2005 23:00