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joyabird

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20 years ago

J

joyabird

168 Posts

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3620

February 26th, 2007 02:00

NEC DVD_RW stopped burning

I'm giving my Dimension 4550 to my hubby when my new Vista Dell arrives this week but now, all of a sudden, the NEC DVD_RW ND 3550A won't burn. It worked fine until it decided not to burn with the message "no disk in drive etc" even though there was a disk. I tried other disks, I uninstalled with Device Manager and rebooted, I opened up the case and disconnected the drive and rebooted, shut down and reconnected the drive and rebooted, checked that DMA is enabled, ran the Help and Support Troubleshooter which says the device is working properly. I took the disks I wanted to burn to another computer and they burnt fine, but not on my NEC. It can read disks and play DVD's and CD's, it just won't burn.  
 
Any thoughts?
  • Predator

    2 Intern

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    Posted February 26th, 2007 09:00




    Hi Joy,

    I do not see a NEC 3550A on Dell`s site, if it is a retail drive, have you considered checking for a firmware update. Also maybe uninstalling / reinstalling your burning software, at times a file may become corrupt and this helps.


    Best Regards




    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do
    and the eyesight to tell the difference.



    CD/RW Link

  • Predator

    2 Intern

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    Posted February 26th, 2007 15:00




    Sorry to hear that Joy. What software are you using if I may ask?


    Best Regards!




    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do and the eyesight to tell the
    difference.



    CD/RW Link
  • joyabird

    168 Posts

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    Posted February 26th, 2007 15:00

    Flashed to latest firmware, still no go. It's a retail add-on, not Dell.
  • Predator

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    Posted February 26th, 2007 16:00




    Hi Joy,

    Did it come with Nero or maybe Roxio?
    If it was a bare drive, Nero has a trail version as well as Roxio, you can test the drive with one of these. If it does not work then, then one would lean toward the drive needing replaced.


    Best Regards!




    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do and the eyesight to tell the
    difference.



    CD/RW Link
  • joyabird

    168 Posts

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    0

    Posted February 26th, 2007 16:00

    I've been using the built in Windows XP software.
  • joyabird

    168 Posts

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    Posted February 27th, 2007 01:00

    Looks like I need to replace it.
     
    Thanks for all your help & suggestions.
  • joyabird

    168 Posts

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    Posted February 27th, 2007 05:00

    Latest update and good news. I got it working again by installing a free copy of DeepBurner.
  • Predator

    2 Intern

    15286 Posts

    389

    0

    Posted February 27th, 2007 10:00




    Glad to hear the news Joy !!
    Thanks for posting back and best of luck with your system...





    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do and the eyesight to tell the
    difference.

    CD/RW Link