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nemaza

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20 years ago

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nemaza

5 Posts

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2833

October 29th, 2006 02:00

Sony CDRW/DVD CRX330E doesn't open

Hi, the CD drive doesn't open. There is a CD in the drive, I can't play it. If I try to access it from "My computer", nothing happens. Do you have an idea, what to do?
  • 544

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    Posted October 29th, 2006 05:00

    If you look at the front panel of the drive. You will see a small pin hole. Get a paper clip and straighten out and then insert it in the hole and use enough force to force the drive door open. The hole is there for that reason to open stuck CD or DVD drives.
  • europa303

    4428 Posts

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    Posted October 29th, 2006 09:00

    In the absence of the CD/DVD forum regulars I will take a shot at this:  Restart the computer. Does the power light on the drive flash during the restart, indicating the drive is receiving power?  If so, during the restart, push the drive open button and see if the drive will eject the disk.  Can you access or play the disk that is in the drive otherwise?
  • nemaza

    5 Posts

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    Posted October 29th, 2006 10:00

    Thank's! I can open it manually! But still doesn't work or open. If I reboot the computer, the led blinks, but it doesn't play the CD which is in the drive (it seems, that no program - recognizes it).
  • europa303

    4428 Posts

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    Posted October 29th, 2006 11:00

    Calling Predator, Osprey4, come in Predator, Osprey4 . . .
  • Predator

    2 Intern

    15286 Posts

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    Posted October 29th, 2006 12:00




    Good Morning Europa, how are you this fine day ?
    We are finally seeing the sunshine in good ol`e Virginia, rain for the last three days and wind gusts between 40 - 50 mph, we had power outages all over the place yesterday.

    Hi Nemaza,

    At times after a tray jams or does not release the disc for whatever reason, the driver may become corrupt. Also too you may have a Packet Writing program locking the drive for use, such as Sonic`s DLA program.
    Lets start with the drivers, click on the CD/RW link in my post and scroll to Section 15, article 1; Section 20, article 3 and run these two.
    Do you recall any Code Errors in Device Manager, such as Code 19, 31, 32, 39, 41? If so, same CD/RW link, Section 12, article 10.

    Best Regards!




    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do and the eyesight to tell the
    difference.

    CD/RW Link

  • nemaza

    5 Posts

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    Posted October 29th, 2006 13:00

    Good moring Predator! Thank's! I have deinstalled the Sonic DLA manager, de- and reinstalled the IDE channel and the CD drive.  No change. Does not open. (I have not seen any error code, except, that the Windows Explorer stops working, if I try to open the disk, which is in the drive). I have only installed iTunes 7, since it has stopped working.
  • Predator

    2 Intern

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    Posted October 29th, 2006 14:00




    Hi Nemaza,

    Please go ahead and run the Dell article in Section 12, article 10 of the CD/RW link. Ignore the reference to Roxio. This will at least give you clean filters as well.
    I checked Dell`s site for a possible firmware update for the drive, unfortunately there is none.

    Best Regards!




    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do and the eyesight to tell the
    difference.

    CD/RW Link

  • nemaza

    5 Posts

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    Posted October 29th, 2006 16:00

    Hi Predator, thank#s for the new tip! I have followed the description and deleted the filters from the registry. Since then, there is "no life" in the drive anymore (indicator dosn't blink at booting or pushing the open button). Did I do something wrong? Best regards, Nemaza
     
  • Predator

    2 Intern

    15286 Posts

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    0

    Posted October 29th, 2006 18:00




    Hi Nemaza,

    No my friend you did not do anything wrong, the Dell article covers a software issue, cannot physically damage the drive, however the drive may too have simply failed.
    May I ask though, is this your only drive, if no, does the other drive work OK?
    If yes, shutdown, open the case and reseat the IDE and power cable going to the drive (unplug / replug them, careful with the pins, do not bend them).


    Best Regards




    God, grant me the senility to forget the people I never liked anyway,
    the good fortune to run into the ones I do
    and the eyesight to tell the difference.



    CD/RW Link

  • nemaza

    5 Posts

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    Posted October 31st, 2006 23:00

    Hi Predator, you have solved my proble, thank you. I have de and repluged the cable and the drive works again! Thanks!
     
    Best regards