Soulcommander59

updated

8 years ago

S

Soulcommander59

2 Intern

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23 Posts

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17944

March 20th, 2019 10:00

SupportAssist not working (version 3.1.0)

Come on Dell get this fixed...….I have Dell Laptop 3567 model. SupportAssist has 2 versions now on my laptop...One icon in windows task bar is SupportAssist version 2.2.0.244 which will run. The other one located in the widows 10 start menu is version 3.1.0 and will TRY to open with a windows Icon spinning for many minutes only to give the following Message: "WE Ran into an unexpected error with SupportAssist. Restart your PC and try again later."

Well, following the message does nothing. Restart and try again to no avail. I did see at one point a plugin was also updated for this but still it does not work. I now have 2 updates needing installed that I can see by running the older version of SupportAssist. Bios is one update and I do not know if its safe to use the OLDER SupportAssist that seems to be working to update drivers and bios. Why is this issue not addressed?