Hi,

1. Reset drac
2. Revert to an older Java version

1. Prior to uninstall your current version, turn off Auto Java updates.
2. Then, open the Control Panel.
3. When the Control Panel appears, select Apps from the Windows Settings screen.
4. Select Java from the Apps and Features screen.
5. Click the Uninstall button.
6. If an older version of Java is shown, do not uninstall it.
7. If not, go to https://dell.to/2HhGiiz next.
8. Click the Download button.
9. Then, click the Other Versions link on the left-hand menu.

As a workaround, you need to run an older browser and Java. Rolling back your Java to a later version might be a tad inconvenient, but do take into consideration that there are plenty of other applications that don’t work with the latest major releases of Java.

That should be enough to allow you to launch the Dell virtual console again. If you are still having problems, then it’s worth cycling the DRAC Plug-in Type between Java and Native or disabling Encrypted Video on the DRAC.

Virtual console use port 5900. We seen "The network connection has been dropped" message when port 5900 is not allowed by firewall. Can you check whether port 5900 is allowed in your network. You can also change the plugin to HTML5 (Overview -> Server -> Virtual Console) and see whether virtual console is working.

Thank you for your reply @DELL-Shine K .

The firewall is open as this has worked in the past, I confirmed the network team hasn't made any modifications.

I also tried changing the plug-in type to HTML5 but am unable to connect there as well.

Any other suggestions?

Thank you for your reply @DellEMCSupport ,

I've already tried uninstalling my current version of Java and installing older versions. Older versions of Java I have tried are:

jre-8u162-windows-x64
jre-8u171-windows-x64
jre-8u172-windows-x64

Do you know which version of Java works with IDRAC 8 and the latest version of Chrome? There are literally hundreds of old versions of Java, I can't try them all and hope one works.

I have tried your suggestion of cycling the DRAC Plug-in Type between Java and Native or disabling Encrypted Video on the DRAC but the same error persists.

Any other suggestions?

Can you reboot iDRAC and check the same? You can also update iDRAC and BIOS to latest (if not latest) and try.

Hi, would this be helpful for the recovery?

@DellEMCSupport ,

That article does not help as it does not pertain to my issue.

@DELL-Shine K ,

I've already attempted to reset the IDRAC & reboot the host, none of that has fixed my console access issue.

@DELL-Shine K  @DellEMCSupport ,

Any other suggestions here? I'm unable to log into any of our machines via IDRAC, this is a big problem.