This is my first Dell product and everytime I try to get an answer from Technical Support they have NO CLUE.  I have the chat pages saved to prove it.  Over 10 chat sessions, multiple phone calls, even got an email and when I voiced my concern they stopped replying.  I have that saved as well! 

Who do you have that actually knows how to troubleshoot your product?  I know your TS is farmed out, I used to do Technical Support for a living and when you go to cheap labor that is what you get!  If I had the option to take this Venue 11 Pro back I would.  But I am too far into getting it to function properly and to close to my work deadline. 

I will NEVER NEVER purchase Dell again and NEVER EVER recommend Dell to anyone.  Stay far away.  The product is good BUT IF YOU NEED ANY KIND OF ASSISTANCE you are *** out of luck.