UNSOLVED

Alex Ra

updated

7 months ago

AR

Alex Ra

1 Rookie

3 Posts

2 Points

0

151

January 31st, 2026 09:11

VSS Hardware Provider

Hi

I can't configure VSS Hardware Provider connection to Unity 380F on Windows Server 2025. When trying to connect to Unity, I get an error:

None of the disks in this system are from supported Storage systems
Re-run 'C:\Program Files\Dell EMC\Unity\VSS Hardware Provider\bin\RestCli.exe connect' after configuring LUNs to this host

UnityOS 5.5.0.0.5.259
VSSHardwareProvider 5.5.0.2450450

  • DELL-Sam L

    Community Manager

    8058 Posts

    34386 Points

    0

    0

    Posted February 2nd, 2026 16:44

    Hello Alex Ra,

    Which error are you getting when trying to add VSS provider?

  • DELL-Sam L

    Community Manager

    8058 Posts

    34386 Points

    0

    0

    Posted February 3rd, 2026 19:43

    Hello Alex Ra,

    What happens if you select #4? Based on the output it is finding the host. Are you able to get the ip address of the host?

  • Alex Ra

    1 Rookie

    3 Posts

    2 Points

    0

    0

    Posted February 7th, 2026 05:33

    @DELL-Sam L​ 

    The problem is that after entering the password, I get thrown into the command prompt and I can't select anything from the list.

    I assume that the problem is related to Windows Server 2025, since I did not have such a problem on version 2022. Windows Server 2022 runs SRV-HVC2N*-AUTO

  • DELL-Sam L

    Community Manager

    8058 Posts

    34386 Points

    0

    0

    Posted February 9th, 2026 19:18

    Hello Alex Ra,

    I would say that you are correct that it is a 2025 issue, as 2025 is not showing as supported as of today.

  • Alex Ra

    1 Rookie

    3 Posts

    2 Points

    0

    0

    Posted February 3rd, 2026 17:32

    @DELL-Sam L​ 

    I changed the connection string and got a rather strange output:

    C:\Program Files\Dell EMC\Unity\VSS Hardware Provider\bin>RestCli.exe connect -t Unity -i 10.101.0.231 -u admin
    Enter Password:

    Checking host registrations in Unity Storage IP:10.101.0.231, Serial:
    This Host Name   : SRV-BCKP-AUTO
    This Host IP Addresses:
    This host SRV-BCKP-AUTO was not found with any matching IP addresses on Storage System

    The following hosts are found on Storage System
    1. SRV-HVC2N1-AUTO
    2. SRV-HVC2N2-AUTO
    3. SRV-HVC2N3-AUTO
    4. SRV-BCKP-AUTO
    Select an entry for this host: [1 - 4]:Skipping Unity Storage IP:10.101.0.231, Serial:

    deleting and re-adding srv-bckp-auto did not help

    on the unity side, I don't have network addresses for hosts specified.

    (edited)