Hi littlefinger,

First thing that comes to mind would be to make sure the report name and filter match, i.e.: is the report that you scheduled called VMAXThinPoolAlert_Report ?

Second thing would be to validate that the smtp settings are good; if you use Test Action, do you receive a test email ?

Regards,

Isaka

Hello Isaka

Yes my report is named as VMAXThinPoolAlert_Report, also I get an email without any Properties, Value when I click on Test Action.

I have pasted the content from the .xml file generated at the Alerting BackEnd when I launch the Scheduled Report. Please see below

• @xmlns:http://www.watch4net.com/APG/Web/XmlReport1
• @xmlns:xmime:http://www.w3.org/2005/05/xmlmime
• @name:VMAXThinPoolAlert_Report

• table ..
  • header ..
    • thArray
      -
    • thPool-
    • thUsed Percentage-
    -
  • data ..
    • tr ..
      • @id:f739d493
      • ts000192604754
        -
      • tsEFD400_VP-
      • tv94.99
        • @numeric-value:94.99
        • @state:critical
        -
      -
    • tr ..
      • @id:f3d02355
      • ts000192604754
        -
      • tsEFD200_VP-
      • tv94.99
        • @numeric-value:94.99
        • @state:critical

Hi littlefinger,,

The empty properties are expected when you use Test Action, have you tried probing the alert ?

You can right click on a active alert and select Probe, then select the filtered entry point, Comparator and links between the component then run the scheduled report and.

You should see the report being received and processed trough the components, if you the report doesnt show up in the probe, you should try modifying the filter to something like reportName is present and run the test again. If you still dont see the report being processed, you can check the alerting backend log to see if there's any warnings or severe errors.

You can also open a service request with support to assist with the debugging trough webex.

Regards,

Isaka

Hello Isaka

Thanks a lot for your suggestions and help, I was able to get it working with help from a friend. The Alert was not parsing the Used Percentage column correctly in the filter. I had to change the column name to 'Percentage' and modify the alert filter to get it working.

I guess the alert filter does not like the space between the column names.