I am having numerous winsows internet explorer windows open by themselves... Please help me find the issue since McAfee does not find it...
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:20:33 PM, on 11/14/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Normal
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. There is a list here: http://en.community.dell.com/forums/p/19241146/19367569.aspx#19367569
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.
* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.
I look forward to your reply so we can begin cleaning.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a HijackThis log at the top of this board to start a new forum topic.
This is the first time I am writing about this issue. I am not using any cracked software or file sharing software. This is one of my computers.
I have not used HijackThis to resolve any of the issues as you posted we should not... so I listened... :)
I did use Malwarebyte's Anti-Malware to clean up this computer. It is now coming up clean but I am still getting additional windows to open up. I am attaching a new log after cleaning the machine:
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:43:16 PM, on 11/15/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Normal
** Take note that the link is case sensitive Save ComboFix to the desktop. **Note: It is important that it is saved directly to, and run from your desktop**
In the event you already have Combofix, please delete it as this is a new version. Please ensure you read this guide carefully and install the Recovery Console first. The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time. Please go to Microsoft's website => http://support.microsoft.com/kb/310994 Select the download that's appropriate for your Operating System
Download the file & save it as it's originally named, next to ComboFix.exe.
Now close all open windows and programs, including all anti virus and anti malware programs so they do not interfere with the running of ComboFix. . Click onthis linkto see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Drag the setup package onto ComboFix.exe and drop it.
Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
At the next prompt, click 'Yes' to run the full ComboFix scan.
When the tool is finished, it will produce a report for you.
Please include the following reports for further review, and so we may continue cleansing the system: C:\ComboFix.txt New HijackThis log.
Note: The above instructions were created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system. You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is intended by its creator to be used under the guidance and supervision of an expert, not for private use.
The link to the Combofix guide is not a link therefore I can not read the guide. When I try to stop McAfee by right clicking the icon... there isn't an Exit as discribed in the link you provided above so I do not know how to stop it. I did manually stop the checking and after downloading the SP2 exe, since I am running SP3... and place it over the Combofix icon it started and asked me to run it and I said Yes... once that disappeared there was nothing else that appeared. I did not get any other prompts... I am not sure if McAfee is interfering or not... What should I do now?
The guide to installing ComboFix is in my post. That is not a link to a guide. It sounds as if McAfee is interfering. Is there no way you can open McAfee and figure out how to disable it?
I know there is a problem with Windows as I have tried to delete other items and I receive an error that Windows Installer has a problem... I wonder if I should just wipe out the hard drive and start over?
I did try to repair Windows XP with the original disk I received when I got my Dell machine but it did not work because it came back and said the current version is newer than then cd version...
I even tried to delete XP sp3 and that did not complete successfully...
Please review this article and try the steps for repairing the Windows Installer:
http://support.microsoft.com/kb/315353
Let's see if we can clean some more...
Please download KILLBOX, extract it to your desktop. If not available, here is an alternate link for the download: KILLBOX Save it to your Desktop. Do not run it yet.
Reboot into Safemode: Turn on the computer. Immediately begin tapping the F8 key. Use the arrow keys to highlight Safe Mode and press the Enter key.
Please launch Hijackthis and place a checkmark next to the following:
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
Close all other windows and click "Fix Checked". Close Hijackthis.
Please double-click Killbox.exe to run it.
Select: Delete on Reboot
Click on the All Files button.
Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
C:\WINDOWS\system32\rewuvafu.dll
C:\WINDOWS\SYSTEM32\c005A588.mat
C:\WINDOWS\system32\rjwnw64m.exe
C:\WINDOWS\system32\tcntptdl.exe
C:\WINDOWS\system32\kejajumo.dll
C:\PROGRA~1\COMMON~1\uzuo\uzuom.exe
C:\WINDOWS\system32\tcntptdl.exe
Return to Killbox, go to the File menu, and choose Paste from Clipboard.
Click the red-and-white Delete File button.
Click Yes at the Delete on Reboot prompt.
Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message.).
If your computer does not restart automatically, please restart it manually into normal mode.
[Note: Killbox makes backups of all deleted files & folders in a folder called C:\!killbox ] If Killbox tells you any files are missing don't worry but make a note and let us know in your next reply.
I did not receive receive this message: Click OK at any PendingFileRenameOperations prompt
I did recieve a message upon reboot that the following module could not be found: C:\WINDOWS\system32\kejajumo.dll
Here is the latest log:
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 7:03:06 AM, on 11/18/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Normal
** Take note that the link is case sensitive Save ComboFix to the desktop. **Note: It is important that it is saved directly to, and run from your desktop**
In the event you already have Combofix, please delete it as this is a new version. Please ensure you read this guide below carefully and install the Recovery Console first. The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time. Please go to Microsoft's website => http://support.microsoft.com/kb/310994 Select the download that's appropriate for your Operating System
Download the file & save it as it's originally named, next to ComboFix.exe.
Now close all open windows and programs, including all anti virus and anti malware programs so they do not interfere with the running of ComboFix. . Click onthis linkto see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Drag the setup package onto ComboFix.exe and drop it.
Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
At the next prompt, click 'Yes' to run the full ComboFix scan.
When the tool is finished, it will produce a report for you.
Please include the following reports for further review, and so we may continue cleansing the system: C:\ComboFix.txt New HijackThis log.
Note: The above instructions were created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system. You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is intended by its creator to be used under the guidance and supervision of an expert trained in its use. It is not for private use and is to be run only when requested by an analyst on a forum.
Bugbatter
4 Apprentice
•
20487 Posts
284
0
Posted November 14th, 2008 16:00
Welcome. Thank you for using Dell Community Forums.
At first glance it looks as if McAfee missed some critters.
I am reviewing your log. In the meantime, you can help me by addressing the following:
* Have you have posted this issue on another forum? If so, please provide a link to the topic.
* If you are using any cracked software, please remove it. Definition of cracked software: http://en.wikipedia.org/wiki/Software_cracking
* If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. There is a list here: http://en.community.dell.com/forums/p/19241146/19367569.aspx#19367569
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?
* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.
* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using.
* During the course of our cleanup please do not do any online work or surfing until we have verified that your system is clean.
* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.
* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.
I look forward to your reply so we can begin cleaning.
Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a HijackThis log at the top of this board to start a new forum topic.