I have had a history of using Dell Laptops. I always like Dell over other brands. I ordered Dell Vostro 14 (5471 and 5481) from dell.com and tried to contact customer care if my laptop can be shipped faster. This was my first instance that I was ordering a Dell laptop in the United States. First, the overall experience has been upsetting. Dell takes too long to deliver a laptop. In today's fast paced life this is so un-cool. Second, their customer care is extremely poor. I called customer care to check the status of my laptop, and I was told that the order can not be delivered since a part for Vostro 14 5471 is missing. I was advised to instead order Vostro 5481. I explicitly asked the agent not to Cancel my order because I was getting that machine for a good price. I made another order for Vostro 14 5481. I was in dire need of laptop and I needed it soon. The customer care, without my consent, cancelled my order. When I called sales team, they told me that since the laptop is available online, I can order the laptop, there shouldn't be an issue in fulfillment. I re-ordered the same laptop after loosing 2 critical days in between. When I called the customer care again, they had no idea whether my order can be fulfilled or not. Multiple service request were created and I was told a specialist has been assigned and I would get a call back or email from a specialist within 1 business day explaining where my order was. But unfortunately, no one bothered to call or email even after 3 business days. I eventually cancelled one of the two orders I placed as I have lost confidence if they can even deliver the laptops. I have to travel next week and I am still clueless if Dell will deliver the machines or not. The whole experience of getting on call with customer care, holding the line several times to get the right information from a representative, eventually getting no concrete information and absolutely no proactive follow up from Dell is frustrating. Overall, very bad experience. Will think before ordering again from Dell!