Hi,

I have had an issue recently where a user had a problem selecting a default printer.

The environment is the following:

Windows 2008R2 domain

Windows 2008R2 SP1 Connection Broker/Terminal server.

vWorkspace 7.2 MR1

Office 2010 SP1 32 bit

Windows 7 clients with 7.2 MR1 connector

Most of the printers in the environment are Print-It printers set up on a remote print relay. However, there was one MFD that is used to print envelopes. I could not get the device to recoginse the correct paper size with the universal driver. The printer support company refused to help unless I used the native driver. In the end I had to admit defeat and install the driver on the terminal server, and map the envelope print queue as a standard network printer using Manage Network Printers under the Resources\Printers node.

It maps fine, but when the user tries to select this printer as default, they get error 0x00000709. After looking at the user registry I found that there was no entry for this printer under HKCU\Software\Microsoft\Windows NT\CurrentVersion\Devices, although there were entries for all the Print-It printers (which can be selected as defaults with no issues). After manually adding a value for this print queue, the user could then select it as default.

I am not sure if this is an issue with the way vWorkspace is mapping the printer or a Windows problem. I am going to look at mapping the printer with GP preferences to see if this makes any difference.

Regards,

Scott Knights