UNSOLVED
G
GSchept180
20 Posts
0
27635
January 15th, 2004 14:00
AOL TCP/IP connection
I have been having a problem with AOL. I am using a cable modem hooked up to a dell router. I can connect to Internet Explorer but when I try to connect to AOL 9.0 using the broadband connection it gets stuck on the second step and just stays there. What is the problem because I have been having this problem for quite a while. it gets stuck on step 2, it says connecting using TCP/IP... and it just stays there. If i let it sit for a while this message pops up: [broadband (cable/dsl/isp)] The connection to the Host timed out. What can i do to connect to AOL. I would really appreciate some help. Thanks so much
1582
0
Posted January 15th, 2004 17:00
I believe I know why now, Every now and then when exiting AOL I noticed on my Sygate firewall running applications log that "AOL connectivity Service" does not end when exiting AOL. When this application is still running while trying to sign on using my broadband the connection hangs. Tryed terminating "AOL connectivity Service" then trying to sign on again but the application does not terminate. Only way to get back online threw AOL is to reboot which clears "AOL connectivity Service"1582
0
Posted January 15th, 2004 18:00
I tried restarting the computer and then restarting AOL but it still gets stuck on the TCP/IP (step 2)1582
0
Posted January 15th, 2004 18:00
Look in your firewall software program if you use one and make sure your not blocking any aol services. Maybe try to reset your firewall rules so your promt on anything trying to access your network again, just a thought. Since your IE lets your get online, possably could be the aol software.
1582
0
Posted January 15th, 2004 21:00
What do you mean open up internet connections? And I dont just want to go to AOL.com, I want AOL TO WORK!!!1582
0
Posted January 15th, 2004 21:00
The solution to this is to open Internet Connections and check Never Dial a Connection. AOL is looking for a dialup connection instead of cable. Don't use the AOL dial up shortcut, just open a browser window and go to www.AOL.com and sign in.1582
0
Posted January 16th, 2004 01:00
Mary G,im having the same problem, I have never dial a connection checked.1582
0
Posted January 17th, 2004 00:00
One solution would be to go back to 8.0 Plus.
Sorry, that's not much help. I found this site with a suggested fix (delete and rebuild the Automatic Connection Script (ACS) files):
http://www.aol.com/support/index.adp?toc=connect&page=071
Please post back if that works.
lvhkyjr2
142 Posts
1582
0
Posted January 15th, 2004 17:00